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WhatsApp utility templates: 273 ready-made templates

Marketing, utility, authentication, welcome and quick-reply templates for every industry and season. Copy a template, replace what is in brackets, and submit it to Meta for approval.

273 templates

Last delivery date

Utility
Heads up, [Name]: the last day to order with guaranteed delivery before [Occasion] is [Date].
Order now

Seasonal opening hours

Utility
Our hours during [Season]: [Opening hours]. You can also order here on WhatsApp at any time.
Order now

Message preferences

Utility
Hi [Name], choose the messages you'd like to receive from [Store name]: offers only, order updates only, or both.
OffersOrder updatesEverything

Opt-out confirmation

Utility
Offer messages have been turned off, [Name]. You'll only receive updates about your orders. To get offers again, just reply "Offers".

Resuming order follow-up

Utility
Hi [Name], our WhatsApp service is back up. The current status of your order [Order number] is: [Status]. Any questions? Just reply here.
All goodI have a question

Apology for late reply

Utility
We're sorry for our slow replies over the past few days, [Name], due to a temporary service outage. Your order [Order number] is being handled, and here's the latest update: [Update].
OKTalk to an agent

Payment confirmation

Utility
Hi [Name], we've received your payment of KWD [Amount] for order [Order number]. It will reach you within [Duration].
Track order

Privacy policy update

Utility
Hello [Name], we've updated the [Business name] privacy policy regarding [Topic]. You'll find the details at the link.
View the update

Order confirmation

Utility
Hi [Name], your order [Order number] for EGP [Amount] is ready to ship to [Address]. Shall we confirm?
Confirm orderChange addressCancel

Order and shipping confirmation

Utility
Your order [Order number] is confirmed, [Name]. The total is [Amount], and it ships with [Courier] under tracking number [Tracking number]. Expected delivery: [Date].
Track shipment

Out for delivery update

Utility
Your order [Order number] is out for delivery today between [Time]. Please confirm your address is correct: [Address].
Address is correctChange address

Post-chat rating

Utility
Thank you, [Name]. Our AI assistant helped you today with [Topic]. How was your experience?
ExcellentOKI need an agent

Order confirmation

Utility
We've received your order [Order number], [Name]. Expected delivery: [Date].
Track order

Appointment reminder

Utility
Reminder, [Name]: your appointment is on [Day] at [Time] at [Branch].
ConfirmReschedule

Review request after service

Utility
Thank you for choosing [Business name], [Name]. If you enjoyed our service, we'd love a Google review. It takes a minute and helps others find us.
Write a reviewI have feedback

Review request after delivery

Utility
Has your order [Order number] arrived, [Name]? We hope you love it. Your review on Google Maps means a lot to us.
Rate usThere's a problem

Gentle review reminder

Utility
Hi [Name], if you haven't had a chance to review [Service] yet, this link takes you straight there. And if you have any feedback, tell us here.
Write a review

Review request after a visit

Utility
Thank you for visiting [Business], [Name]. Your honest Google review helps others choose and helps us improve. You can write it using the link in the button.
Review us on Google

Transfer confirmation

Utility
Thank you, [Name]. We've received your transfer of JOD [Amount] for order [Order number], and we're preparing it now.
Track order

Details update confirmation

Utility
The contact details on your [Business name] account have been updated, [Name]. If you didn't request this change, reply to us right away.
It was meIt wasn't me

Simplified invoice

Utility
Hi [Name], your invoice [Invoice number] for order [Order number], totaling SAR [Amount] including VAT, is ready. You'll find it at the link below.
View invoice

Tax invoice for a business

Utility
Hello [Name], we've issued tax invoice [Invoice number] to [Entity name], VAT number [VAT number]. The file is attached in PDF/A-3 format.
ReceivedUpdate details

Payment reminder

Utility
Reminder, [Name]: invoice [Invoice number] for SAR [Amount] is due on [Date]. You can pay via the link or reply to us with any questions.
Pay nowContact us

Credit note

Utility
Credit note [Credit note number] has been issued against invoice [Invoice number] for SAR [Amount] following the return of [Product]. The amount will reach you within [Duration].
View credit note

Quote follow-up

Utility
Hi [Name], we sent you our quote for [Service] on [Day]. Do you have any questions before we get started?
Let's startI have a questionLater

Order confirmation

Utility
Your order [Order number] is confirmed, [Name]: [Products]. Expected delivery: [Date].
Track orderEdit

After delivery

Utility
Did your [Product] arrive, [Name]? If you have any feedback on order [Order number], reply here and we'll sort it out for you.
Arrived fineI have feedback

Order and invoice summary

Utility
Your order [Order number], [Name]: [Products] = [Amount] SAR including VAT, delivery [Delivery fee] SAR, expected delivery [Date]. Your detailed invoice is attached.
Confirm orderEdit

Appointment confirmation

Utility
Hello [Name], your appointment at [Branch] is on [Day] at [Time]. We look forward to seeing you.
ConfirmReschedule

Thank you after purchase

Utility
Thank you, [Name]. Your order [Order number] is confirmed, and we'll send you the tracking number as soon as it ships.
Track order

Order confirmation

Utility
Your order [Order number] has been placed, [Name]: [Products], totaling [Amount]. Expected delivery: [Date].
Edit orderTalk to an agent

Follow-up after resolution

Utility
Hi [Name], has your request about [Topic] been resolved? Your feedback helps us improve.
Yes, resolvedNo, I need help

Order confirmation

Utility
Certainly, [Name]. We've received your order [Order number] for [Amount] SAR, and it will reach you within [Duration].
Track orderContact us

New subscriber welcome

Utility
Your subscription to [Program name] is active until [Date], [Name]. Join link: [Group link]
Joined

Renewal reminder

Utility
Your subscription to [Program name] ends on [Date]. To renew at the same price, use this payment link: [Payment link]
RenewedI need help

Subscription expired

Utility
Your subscription to [Program name] has ended, [Name]. If you'd like to come back, your subscription is activated right after payment.
I want to renew

Order confirmation (Morocco)

Utility
Hello [Name], your order [Number] for [Amount] MAD will be delivered to [City] on [Day]. Payment on delivery. Shall we confirm it?
ConfirmChange addressCancel

Parcel shipped

Utility
Your order has shipped with [Delivery company], tracking number [Number]. Please answer the courier when they call you.
OKI have a question

Order continuity confirmation

Utility
Hello [Name], your order [Order number] continues as is. For any questions about it, just reply to this message.
InquiryEdit order

Order confirmation

Utility
Hello [Name], your order [Order number] for [Amount] is confirmed. We'll let you know as soon as it ships.
Order details

Order shipped

Utility
Your order [Order number] is on its way, [Name], and is expected to arrive on [Date].
Track shipment

Appointment reminder

Utility
Reminder: your appointment at [Clinic name] is on [Day] at [Time].
Confirm appointmentReschedule

New invoice

Utility
[Name], your invoice [Invoice number] for [Amount] is ready, and you can pay using the link.
Pay now

Review request

Utility
[Name], how was your experience with your latest order? Your feedback helps us serve you better.
ExcellentNeeds improvement

Maintenance follow-up

Utility
Hello [Name], the routine maintenance for your [Device] is coming up. Would you like us to book a visit?
Book a visit

Sign-up confirmation

Utility
Hello [Name], your [Business name] account has been created successfully. You can track your orders from here.
My orders

Order confirmation

Utility
Hello [Name], we've received your order [Number] for [Amount] OMR, with delivery to [Governorate] by [Delivery date]. Shall we confirm?
ConfirmEdit

Order confirmation

Utility
Hi [Name], we've received your order no. [Number] for [Amount] BHD, and delivery is [Appointment]. Is everything correct?
Yes, confirmEdit

Payment reminder

Utility
Hi [Name], your invoice no. [Number] for [Amount] BHD is due on [Date]. You can pay with BenefitPay using the link.
Pay nowI have a question

Payment confirmation

Utility
We've received your payment, [Name]. Thank you! Your order no. [Order number] is being prepared, and we'll send you the tracking number shortly.
Track order

Unpaid link reminder

Utility
Your order no. [Order number] is reserved for you until [Time]. If you run into any trouble with payment, just reply and we'll help.
Pay nowI have a problem

Cash on delivery order confirmation

Utility
Please confirm your order no. [Order number] for [Amount], payable on delivery, with delivery to [City] within [Duration]. Shall we ship it?
Confirm orderCancel order

Prepayment offer

Utility
For your order no. [Order number]: pay now via the link and your order ships today with [Feature]. Or keep cash on delivery.
Pay nowCash on delivery

Branch notification

Utility
Hi [Name], your order is ready for pickup at [Branch name]. Address: [Address]. We're open until [Time].
LocationContact the branch

Before Eid

Utility
[Name], your order no. [Order number] will reach you before Eid, on [Date].
Track order

Order confirmation

Utility
Hi [Name], we've received your order no. [Number] for [Amount] QAR, with delivery to [Area] [Appointment]. Is everything correct?
All goodEdit

Cash on delivery confirmation

Utility
[Name], your order no. [Order number] for [Amount] SAR is ready to ship, cash on delivery, to [Address]. Please confirm before we ship.
Confirm orderChange addressCancel

Tailoring started

Utility
We've started tailoring your abaya, order no. [Order number], with these measurements: [Measurements]. Expected ready date: [Date]. We'll send you a photo before shipping.
Measurements are correctEdit

Order shipped

Utility
Your abaya is on its way, [Name]! Shipment number [Shipment number] with [Courier], expected to arrive on [Date].
Track shipment

Fabric care

Utility
We hope you love your abaya, [Name]. To care for [Fabric type]: [Washing and ironing instructions]. How was your experience?
ExcellentGoodI have feedback

Consultation confirmation

Utility
Your consultation with [Lawyer name] is booked for [Day] at [Time] [in person at the office or remote]. The fee is [Fee] SAR.
ConfirmReschedule

Before the consultation

Utility
Reminder: your consultation is tomorrow at [Time]. Please bring the documents related to your matter, or upload them via [Secure channel]. Please do not send them in this chat.
Confirm attendanceReschedule

Hearing date

Utility
Reminder from [Office name]: you have an appointment on [Date] at [Time]. For details, please contact [Lawyer name] directly.
NotedCall me

Payment due date

Utility
[Name], installment [Installment number] under fee agreement no. [Contract number] is due on [Date], for [Amount] SAR.
Payment detailsCall me

Service rating

Utility
Thank you for trusting [Office name], [Name]. How would you rate your experience with us?
ExcellentGoodNeeds improvement

Order summary

Utility
Your order, [Name]: [Products]. Total [Amount] including delivery to [City]. Delivery within [Duration]. Shall we confirm?
Confirm orderEdit

Order form

Utility
Hi [Name], fill in the order form in a minute: product, size, quantity and address.
Open the form

Payment link

Utility
Your order is ready, [Name]. Pay [Amount] through the secure link and we'll ship your order as soon as payment is confirmed: [Link]
I've paidI prefer to pay on delivery

Cash on delivery confirmation

Utility
Hi [Name], your order no. [Order number] for [Amount] will arrive [Day]. Payment is cash on delivery. Shall we confirm shipping?
ConfirmChange dateCancel order

Payment reminder

Utility
A friendly reminder, [Name]: your order is reserved for you until [Time]. Payment link: [Link]
Pay nowTalk to an agent

Order shipped

Utility
Your order is on its way, [Name]! Courier: [Company]. Tracking number: [Tracking number]. Expected arrival: [Date].
Track shipment

Invoice

Utility
Thank you for your order, [Name]. Attached is the invoice for your order no. [Order number] for [Amount].

Quote request received

Utility
We've received your [Insurance type] quote request, [Name]. [Agent name] will contact you within [Duration] with the quote.
Call me now

Quote follow-up

Utility
[Name], your [Insurance type] quote no. [Quote number] is valid until [Date]. Do you have any questions before you decide?
I'd like to proceedI have a questionNot now

Policy issued

Utility
Your policy no. [Policy number] was issued on [Date] and is valid until [Date]. You can review the terms and conditions via [Channel].
Policy details

Renewal reminder

Utility
Your policy no. [Policy number] expires on [Date], [Name]. Would you like us to prepare a renewal quote?
Prepare the quoteTalk to an agent

Claim received

Utility
Your claim has been registered under reference no. [Reference number]. Required documents: [List]. A decision will be issued after review, in line with your policy terms.
Upload documentsClaim status

Address confirmation

Utility
Your shipment from [Store name] will arrive [Day], [Name]. To help our courier reach you without delay, please confirm your address or send your location from the map.
Address is correctSend my locationChange date

Amount due on delivery

Utility
Amount due on delivery for your shipment no. [Shipment number]: [Amount] SAR. Payment by [Available payment methods].
OKI have a question

Out for delivery

Utility
Your shipment no. [Shipment number] is now with our courier [Name], expected to arrive between [Time] and [Time].
TrackI'm not available

Delivery attempt failed

Utility
We tried to deliver your shipment no. [Shipment number] today but couldn't because [Reason]. Please choose a new time:
This eveningTomorrowChange address

Delivered

Utility
Your shipment no. [Shipment number] was delivered on [Date] at [Time]. How was your delivery experience?
ExcellentGoodThere's a problem

Return pickup

Utility
A return request has been registered for your shipment no. [Shipment number]. Our courier will pick it up [Day] between [Time] and [Time]. Please have the product ready in its packaging.
ConfirmAnother time

Inquiry follow-up

Utility
Hi [Name], you asked us about [Product]. It's still in stock. Would you like us to reserve it for you?
Reserve itI have a question

Booking confirmation

Utility
Your booking no. [Booking number] is confirmed, [Name]: [Category] class from [Branch] on [Date] at [Time] for [Duration]. Estimated total: [Amount] SAR.
Branch locationModify booking

Before pickup

Utility
Reminder: your car pickup is tomorrow at [Time] from [Branch]. Please bring your ID and a valid driving license. The [Amount] SAR deposit is refundable under the contract terms.
ConfirmDelay pickup

Pickup condition record

Utility
We've sent you photos of the car's condition ([Plate number]) at pickup: odometer [Number] km, fuel [Level], notes: [Notes]. Please confirm.
I confirm the conditionI have a note

Return reminder

Utility
The car ([Plate number]) is due back tomorrow at [Time] at [Branch]. Late fees apply as per your contract. Do you need an extension?
ExtendI'll return it on time

Contract closed

Utility
We've received the car and closed contract no. [Contract number]. Additional charges: [Fees]. Your deposit will be refunded within [Duration], depending on your bank.
Charge details

Day-before reminder

Utility
Reminder, [Name]: your appointment at [Center name] is tomorrow, [Day], at [Time].
Confirm appointmentReschedule

After the visit

Utility
Thank you for visiting us, [Name]! Your next follow-up is due in [Duration]. Would you like us to book it for you now?
Book now

Driver on the way

Utility
Our driver [Driver name] is on the way to collect your order [Order number]. Expected arrival: [Time].
Share my locationPostpone pickup

Item count

Utility
We have received [Number] items from your order [Order number]. Notes: [Notes]. We have sent the photos in this chat. Shall we go ahead?
Yes, go aheadI have a note

Order ready

Utility
Your order [Order number] is ready, [Name]. The total is [Amount] SAR. Would you like it delivered today, or will you pick it up from the branch?
Deliver todayPick up at branch

Cleaning appointment confirmation

Utility
Confirmed: [Service type] on [Day] at [Time] at [Address]. Your team: [Team names]. Please make sure someone can let them in at the scheduled time.
ConfirmReschedule

Service rating

Utility
Thank you for trusting us, [Name]. How was today's service?
ExcellentGoodI have a note

Trial visit confirmation

Utility
Your trial visit is booked, [Name], for [Day] at [Time] at our [Branch] branch. Please bring sportswear and a water bottle.
ConfirmReschedule

Class reminder

Utility
Reminder: your [Class name] class with [Trainer] is today at [Time]. If you can't make it, let us know so we can give your spot to a member on the waiting list.
I'll be thereCan't make it

Renewal reminder

Utility
[Name], your [Club name] membership ends on [Date]. You can renew now on the same package or switch to another one.
Renew membershipChange packageTalk to an agent

Freeze confirmation

Utility
Your membership has been frozen from [Date] to [Date] under your package terms, and your new end date is [Date]. See you soon.
Edit freeze

Course start

Utility
Hello [Parent name], the [Course name] course for [Student name] starts on [Day] at [Time] at [Branch].
LocationContact us

Payment reminder

Utility
Reminder: the second installment for the [Course name] course is due on [Date], amount [Amount].
Pay now

Progress report

Utility
[Parent name], [Student name]'s report for this month is ready: [Progress summary].
View report

Care order ready

Utility
Your care products order [Order number] is ready for pickup from our [Branch name] branch until [Time]. Please bring your order number when you collect it.
Branch locationChange branch

Out for delivery

Utility
Your order [Order number] is out for delivery, [Name], and should arrive within [Duration]. For any questions, reply to this message.
Track order

Visit rating

Utility
Thank you for visiting our [Branch name] branch, [Name]. How was the service today?
ExcellentGoodNeeds improvement

Service rating

Utility
Thank you for contacting us, [Name]! How would you rate our service today?
ExcellentGoodNeeds improvement

Booking confirmation

Utility
Your appointment is booked, [Name]: [Service] with [Specialist name] on [Day] at [Time]. To cancel or reschedule, please let us know at least [Duration] in advance.
GreatReschedule

Day-before reminder

Utility
A quick reminder, [Name], of your appointment tomorrow at [Time] for [Service]. Will we see you?
Yes, I'll be thereI need to changeCancel appointment

Waitlist slot available

Utility
[Name], a slot has opened up on [Day] at [Time] for the [Service] you were waiting for. Shall we book it for you?
Book it for meNo, thanks

Post-visit rating

Utility
Thank you for visiting, [Name]. How was your experience with [Specialist name] today?
ExcellentGoodI have a note

Bridal package confirmation

Utility
Congratulations, [Name]! Your bridal package is confirmed for [Date]. Deposit received: [Amount] SAR, and your trial is on [Trial date]. Package details: [Details].
Package detailsTalk to coordinator

Contracting steps

Utility
Here are the steps for your application, [Name]: 1) Sign the contract through the Musaned platform. 2) Pay the cost stated in the contract. 3) We follow up on the procedures and send you an update at every stage. Required documents: [Documents].
Got itI have a question

Application status update

Utility
Update on your application [Order number], [Name]: it has moved to the [Stage] stage. Next step: [Next step].
GreatI have a question

Arrival date

Utility
[Worker name] is expected to arrive on [Date] on flight [Flight number] to [Airport]. We will send you the pickup arrangements one day before.
GreatContact me

Pickup arrangements

Utility
Pickup arrangements for tomorrow, [Name]: [Pickup location] at [Time]. Please bring [Documents]. Office contact: [Agent name].
Confirm attendanceI need a change

First-week check-in

Utility
Just checking in, [Name], one week after [Worker name] arrived. How is everyone settling in? We are here for any feedback.
All goodI have a note

Complaint received

Utility
We have received your feedback, [Name], under reference number [Ticket number]. [Agent name] will contact you within [Duration]. You can also follow it up through the Musaned platform.
Great

Thank you and receipt

Utility
Thank you, [Name]. We have received your donation of [Amount] SAR to the [Project name] project on [Date]. Receipt number: [Receipt number].
View receipt

Impact report

Utility
[Name], your donation to the [Project name] project has made an impact: [Result, e.g. number of families helped]. The full report is attached.
View reportDonate again

Monthly sponsorship reminder

Utility
A reminder, [Name], that your [Sponsorship type] sponsorship [Sponsorship number] for [Month] of [Amount] SAR is due. Renew through the usual official channel.
Renew sponsorshipContact me

Volunteer confirmation

Utility
You are registered as a volunteer, [Name], for [Opportunity name] on [Date] from [Time] at [Location]. Thank you for your time.
Confirm attendanceCan't make it

Inspection visit confirmation

Utility
Your inspection visit is booked, [Name], for [Day] between [Time] and [Time] in [District]. Visit fee: [Amount] SAR.
ConfirmReschedule

Technician on the way

Utility
Technician [Technician name] is on the way to you now, [Name], and should arrive in about [Duration] minutes. Order number: [Order number].
GreatI need to change

Price quote

Utility
Quote for your order [Order number]: [Work items], total [Amount] SAR including VAT. Completion time: [Duration]. Warranty: [Warranty period]. This quote is valid until [Date].
ApproveI have a questionTalk to an agent

Quote follow-up

Utility
Hi [Name], we sent you quote [Quote number] on [Date]. Do you need clarification on any item before we start?
Let's startI have a questionLater

Job completion and warranty

Utility
[Job] is complete, [Name]. The invoice is attached, and the warranty is [Warranty period] on [Warranty coverage]. For any issue during the warranty period, message us here with order number [Order number].
ExcellentI have a note

Maintenance contract reminder

Utility
Under maintenance contract [Contract number], your next scheduled visit is on [Date]. Please choose a suitable time.
MorningEveningPostpone

Provisional booking confirmation

Utility
[Date] has been provisionally booked under [Name] at [Venue name]. The provisional booking is held until [Time and date] and is confirmed once the [Amount] SAR deposit is paid.
Pay depositI have a question

Provisional booking expiring

Utility
[Name], your provisional booking for [Date] expires in [Duration]. Shall we confirm it? We have other requests for the same night.
Confirm bookingI need timeCancel booking

Deposit received

Utility
We have received your [Amount] SAR deposit, and [Date] is now confirmed under [Name]. The remaining [Remaining amount] SAR is due on [Date]. We have sent you the contract to review.
Contract received

Remaining payment reminder

Utility
A reminder, [Name], that the remaining payment of [Amount] SAR for your [Date] booking is due on [Due date].
Payment detailsContact me

Pre-event coordination

Utility
[Number] days to go until your event, [Name]. We need the final guest count, your buffet choice, and your vendors' names before [Date].
Send detailsTalk to coordinator

Rest house check-in

Utility
Hi [Name], your booking at [Rest house name] is today. Check-in from [Time], check-out at [Time]. Location: [Location description]. On-site contact number: [Number].
I've arrivedI need help

Price quote

Utility
Quote for your order, [Name]: [Pieces], total [Amount] SAR including delivery and installation. This quote is valid until [Date].
Confirm orderI have a questionPayment options

Order and deposit confirmation

Utility
Your order [Order number] is confirmed, [Name]. Paid: [Amount] SAR, with the remaining [Remaining amount] SAR due at [Appointment]. Expected ready date: [Date].
Order details

Preparation update

Utility
Your order [Order number] is now at the [Stage] stage. We will contact you to schedule delivery before [Date].
GreatI have a question

Choose delivery and installation slot

Utility
Your order is ready, [Name]. Choose a delivery and installation slot: [Slot 1] or [Slot 2]. Please make sure the elevator is available and the space is cleared.
First slotSecond slotAnother time

Pre-delivery reminder

Utility
A reminder, [Name]: our delivery and installation team will arrive tomorrow, [Day], between [Time] and [Time] in [District]. Does this time work for you?
Works for meI need to change

After installation

Utility
We hope you love your [Product], [Name]. How was the delivery and installation? If you have any concerns, your warranty is [Warranty period].
ExcellentI have a note

Cash on delivery confirmation

Utility
Hello [Name], we have received your order [Order number]: [Products], total [Amount] SAR, cash on delivery, delivering to [District]. Shall we confirm and ship it?
Confirm orderEditCancel

Shipped

Utility
Your order [Order number] has shipped, [Name]. Tracking number: [Tracking number]. Expected arrival: [Date].
Track shipment

Sample follow-up

Utility
Hi [Name], have you tried your [Fragrance name] sample? If you like it, the sample price will be deducted from a full-size order within [Duration].
Order full sizeTry another sample

Feedback after delivery

Utility
Did your [Fragrance name] arrive, [Name]? We'd love your thoughts on the scent and how long it lasts once you've tried it.
ExcellentAverageI have a note

Opt-out confirmation

Utility
Promotions are now turned off, [Name]. You'll only receive updates about your orders. You can turn offers back on at any time.
Resume offers

Tracking number

Utility
Your order [Order number] has shipped with [Courier]. Your tracking number is [Tracking number], and expected delivery is [Appointment].
Track shipmentI have a question

Out for delivery

Utility
Your order is on its way today, [Name]. Please keep your phone nearby so the driver can reach you.
I'm available todayChange delivery time

Delivery attempt failed

Utility
Our driver tried to deliver your order [Order number] but couldn't reach you. Please choose a new delivery time so your order isn't returned.
TomorrowChange addressTalk to an agent

Shipment delay

Utility
We're sorry, [Name]. Your order [Order number] has been delayed due to [Reason]. The new delivery date is [Appointment].
OKTalk to an agent

Delivered

Utility
Your order [Order number] has been delivered. Any feedback on your order? Just reply here.
All goodThere's a problem

Rating after closing

Utility
Thank you, [Name]! How was your experience with [Agent name] today?
ExcellentGoodNeeds improvement

Payment link

Utility
Your order [Order number] is ready, [Name]. The total is [Amount] SAR, and the payment link is valid until [Appointment].
Pay nowI have a question

Payment received

Utility
We've received your payment of [Amount]. Transaction number: [Transaction number]. We're preparing your order now.
Order details

Payment failed

Utility
The payment for order [Order number] didn't go through. You can try again or choose another payment method.
Try againAnother method

Payment link reminder

Utility
The payment link for order [Order number] expires [Appointment]. We'll hold your order until then.
Pay nowCancel order

Refund confirmation

Utility
We've refunded [Amount] for order [Order number]. It will appear in your account within [Duration], depending on your bank.
Contact us

New invoice

Utility
Hello [Name], please find attached invoice number [Invoice number] for [Amount] SAR, due on [Date].
View invoiceI have a question

Reminder before due date

Utility
Friendly reminder: invoice [Invoice number] for [Amount] is due on [Date].
Pay nowAlready paid

Overdue follow-up

Utility
Invoice [Invoice number] is [Number of days] days overdue. If you've already paid, please ignore this message, or contact us to arrange payment.
Pay nowTalk to accounts

Payment receipt

Utility
We've received your payment of [Amount] for invoice [Invoice number]. Thank you, [Name].
View receipt

Price quote

Utility
Please find attached quote number [Number] for [Amount], valid until [Date].
ApproveI need changes

Restaurant order confirmation

Utility
We've received your order [Order number], [Name]. It will be ready in [Duration] minutes at our [Branch] branch.
Edit orderCall the branch

Order ready

Utility
Your order [Order number] is ready for pickup at [Branch]. Enjoy your meal!
Branch location

Thanks after visit

Utility
Thank you for visiting [Branch] today. How was the food?
ExcellentAverageI have feedback

Points balance

Utility
You now have [Points] points, [Name]. Only [Remaining] points to go until [Reward].
Order now

Welcome after form

Utility
Hi [Name]! We've received your request about [Service] from our ad. Would you like to continue here on WhatsApp?
YesCall me

Order processing

Utility
Hi [Name], your order [Order number] is being processed. The total is [Amount]. We'll let you know when it ships.
Order details

Awaiting bank transfer

Utility
Your order [Order number] is reserved for you. Please transfer [Amount] and send a photo of the receipt here so we can start preparing it.
I sent the receiptI have a question

Shipped

Utility
Your order [Order number] has shipped. Tracking number: [Tracking number].
Track shipment

Order confirmation

Utility
Thank you, [Name]! Your order [Order number] for [Amount] is confirmed. We'll send you updates here.
Order details

Shipped

Utility
Your order [Order number] is on its way with [Courier]. Track it with the button below.
Track shipmentI have a question

Cancellation and refund

Utility
Your order [Order number] has been cancelled and we've started refunding [Amount]. Expected time: [Duration].
Contact us

Review request

Utility
How was your experience with order [Order number]? Rate us with one tap.
ExcellentOkayPoor

Viewing confirmation

Utility
Your viewing of [Property] is booked for [Day] at [Time] with [Agent name]. Location: [Link]
ConfirmReschedule

After viewing

Utility
Thanks for your time, [Name]! What did you think of [Property]? We have two similar options if you'd like to compare.
I'd like to compareInterested in this one

Zid order confirmation

Utility
Hi [Name], we've received your order number [Order number]. The total is [Amount] SAR and the payment method is [Payment method].
Order detailsEdit order

Being prepared

Utility
Your order [Order number] is being prepared now, [Name]. We'll send you the tracking number as soon as it's available.
I have a question

Delivered

Utility
Your order [Order number] has been delivered. If you have any feedback on the product, just reply here.
All goodI have feedback

Salla order confirmation

Utility
Hi [Name], we've received your order number [Order number] for [Amount] SAR. We'll let you know as soon as it's ready.
Order detailsContact us

Payment received

Utility
We've received your payment for order [Order number], [Name]. Your order is now being prepared.
Track order

Shipped

Utility
Your order [Order number] has shipped with [Courier]. Tracking number: [Tracking number]. Expected delivery: [Duration].
Track shipmentI have a question

Review request

Utility
Did you receive your order [Order number]? Your opinion matters to us, [Name]. Rate your experience with one tap.
ExcellentGoodThere's a problem

Appointment reminder

Utility
Reminder, [Name]: your appointment at [Clinic name] is on [Day] at [Time] with [Doctor name]. Please arrive 10 minutes early.
ConfirmReschedule

Preparation instructions

Utility
Before your appointment tomorrow, [Name]: [Instructions]. If you have any questions, just reply to this message.

After the visit

Utility
Wishing you good health, [Name]. How was your experience today?
ExcellentGoodNeeds improvement

Follow-up appointment

Utility
It's time for your follow-up, [Name]. Would you like us to book you in with [Doctor name]?
BookLater

Before arrival

Utility
Hello [Name]! We look forward to welcoming you at [Hotel name] on [Date]. Would you like us to arrange an airport transfer or early check-in?
Airport transferEarly check-in

Room ready

Utility
Your room [Room number] is ready, [Name]. Wi-Fi password: [Password]. Need anything? Just message us here.

Missing documents

Utility
[Name], we still need [Document] to complete your visa. Please send it here before [Date].

Installment reminder

Utility
Reminder: the second installment for the [Program] package, [Amount], is due on [Date].
Pay now

Before the trip

Utility
Your trip is in 3 days! The full itinerary and tickets are attached. We'll meet at [Location] at [Time].
Location

Order confirmation

Utility
Thank you, [Name]! We've received your order number [Order number] for [Amount]. We'll let you know as soon as it ships.

Shipped

Utility
Your order [Order number] is on its way! Tracking: [Link]. Expected arrival: [Date].
Track shipment

With the driver

Utility
Your order is with the driver today, [Name]. Please have [Amount] ready if you're paying cash on delivery.

After delivery

Utility
Did you receive your order, [Name]? How was your experience?
ExcellentThere's a problem

Review request

Utility
It was a pleasure having you, [Name]! If you enjoyed your experience, a Google review would mean a lot to us: [Link]
Review us

CSAT after conversation

Utility
Thanks for reaching out, [Name]! How was your experience with [Agent name] today?
ExcellentGoodNeeds improvement

Review request for promoters

Utility
We're so glad you're happy, [Name]! A Google review from you would mean a lot to us: [Link]
Write a review

Honest question

Utility
[Name], we haven't seen you in a while and we'd value your opinion: was there anything you didn't like about your last experience?
All goodI have feedback

Sending the invoice

Utility
Thank you for your business, [Name]! Invoice [Invoice number] for [Amount] is attached. Payment link: [Link]
Pay now

Before due date

Utility
Gentle reminder: invoice [Invoice number] for [Amount] is due on [Date].
Pay nowI have a question

Due date

Utility
Good morning, [Name]. Invoice [Invoice number] is due today. You can pay through the link in under a minute.
Pay now

After due date

Utility
[Name], we noticed that invoice [Invoice number] is still open. If you have any questions about it, we're happy to help.
I've paidI have a comment

Call summary

Utility
Thank you for your time, [Name]. As agreed: [Summary]. The proposal is attached, and our next meeting is on [Date].
Confirm meetingI have a question

Maintenance reminder

Utility
[Name], your [Model] is almost due for its [Mileage] service. Shall we book an appointment for you?
Book appointmentLater

Car ready

Utility
Your car is ready for pickup, [Name]. The invoice is [Amount], and we're open until [Time].
Location

Test drive

Utility
Your test drive of the [Model] is booked for [Day] at [Time]. Please bring your driving license.
ConfirmReschedule

Booking confirmation

Utility
Your table for [Number] people is booked for [Day] at [Time], [Name]. We look forward to welcoming you!
ConfirmModify

Before the reservation

Utility
We're expecting you tonight at [Time]. If your plans change, please let us know so we can give the table to another guest.
I'm comingCancel reservation

Before the call

Utility
Hi [Name], this is [Sales rep name] from [Company name]. I'll be calling you in a few minutes about your request for [Service]. Is that a good time?
Works for meIn an hour

No answer

Utility
I tried calling you, [Name], about [Service]. When is a good time to call?
NowThis eveningTomorrow

After the call

Utility
Thanks for your time, [Name]! As agreed: [Summary]. The proposal is attached, and the next step is [Next step].

Payment link

Utility
Hi [Name], the payment link for your order number [Order number] for [Amount] is ready. You can pay in full or in installments, depending on the options shown on the payment page.
Pay nowI have a question

Unpaid link reminder

Utility
Gentle reminder, [Name]: your order number [Order number] is reserved for you until [Time]. If you had trouble paying, reply here and we'll send you a new link.
New linkTalk to an agent

Payment confirmation

Utility
We've received the payment for your order number [Order number], [Name]. Expected delivery is [Date], and your invoice is attached.
Track order

Return request received

Utility
We've received your return request for order number [Order number], [Name]. We'll review it and get back to you within [Duration]. The full return policy is at the link below.
Return policyTalk to an agent

Approval and pickup date

Utility
Your return for order number [Order number] has been approved. A courier will contact you on [Day] to collect the product. Please have it ready in its original packaging.
Confirm dateReschedule

Refund issued

Utility
We've refunded [Amount] for your order number [Order number] to your original payment method. It may take your bank a few days to show it in your account.
ReceivedI have a question

Welcome

Utility
Hi [Name]! Your [Product name] account is ready. First step: [Step]. Need help? Reply here.
I need help

Formal confirmation

Utility
We confirm receipt of your order number [Order number] for [Amount], [Name]. You'll receive a notification when it ships.
Order details

Before installment

Utility
Reminder, [Name]: your [Product] installment of [Amount] is due on [Date].
Payment methodsTalk to an agent

Application update

Utility
Financing application number [Number]: [Status]. For any questions, reply to this message.

Security alert

Utility
Security notice: we will never ask for your PIN or verification code over WhatsApp.

Alert on an open order

Utility
Important, [Name], regarding your order number [Order number]: we only contact you from this number, and we never ask you to transfer money to a personal account. Please don't respond to any other messages.
Is this your number?Contact support

At the start of the call

Utility
Welcome to [Company name]. This call may be recorded for quality and training purposes.

In the English IVR

Utility
This call may be recorded for quality and training purposes.

After a missed call

Utility
Sorry we missed your call, [Name]! We'll call you back within [Duration], or tell us here what you need and we'll reply right away.
Call meI'll write here

Last order date before Eid

Utility
Heads up, [Name]: the last day to order with guaranteed delivery before Eid is [Date].
Order now

Online store order confirmation

Utility
Hi [Name], we've received your order number [Order number] for [Amount] SAR. We're preparing it now and will send you the tracking number as soon as it ships.
Order detailsEdit address

Payment received notice

Utility
Hello [Name], we've received your payment of [Amount] SAR on [Date] for [Service or order]. Transaction number: [Transaction number]. Thank you.
View receiptContact us

Tax invoice issued

Utility
Hello [Name], your tax invoice number [Invoice number] for [Amount] SAR including VAT has been issued, due on [Date]. You'll find a copy of the invoice at the attached link.
View invoiceInvoice inquiry

Annual subscription renewal notice

Utility
Hello [Name], your [Plan] subscription with [Company] will renew automatically on [Date] for [Amount]. If you'd like to change your plan or payment method before renewal, you can do so from your account.
Manage subscriptionTalk to support

Clinic reminder one day before

Utility
Hello [Name], this is a reminder of your appointment at [Clinic] with [Doctor name] tomorrow, [Day], at [Time]. Please arrive 15 minutes early and bring your ID.
Confirm attendanceRescheduleCancel appointment

Appointment rescheduled

Utility
Hi [Name], your appointment has been moved from [Previous appointment] to [Day] at [Time] at [Branch]. If the new time doesn't suit you, choose another time using the button.
Time works for meChoose another time

Hotel booking confirmation

Utility
Hello [Name], your booking at [Hotel] is confirmed: [Room type] from [Arrival date] to [Departure date]. Booking number [Booking number]. Check-in starts at [Time].
Booking detailsSpecial request

Handed over to courier

Utility
Hi [Name], your order number [Order number] is now with [Courier], and the tracking number is [Tracking number]. Expected arrival within [Duration].
Track shipmentContact us

Out for delivery today

Utility
Hello [Name], your order number [Order number] is with our driver [Driver name] and will reach you today between [From] and [To]. Please keep your phone available.
I'll be availablePostpone delivery

Delivery attempt unsuccessful

Utility
Hello [Name], our driver tried to deliver your order number [Order number] today but couldn't reach you. Please choose a new delivery time or update your address so we can try again.
New delivery timeUpdate addressContact us

Account details change alert

Utility
Hello [Name], the [Email or mobile number] on your [Company] account was updated on [Date] at [Time]. If you didn't make this change, please contact us immediately.
I didn't make this change

Transaction ready for collection

Utility
Hello [Name], your [Transaction type] transaction, number [Order number], is ready for collection from our [Branch] office from [Day], during working hours from [From] to [To]. Please bring your original ID.
Office locationAuthorize someone else

Car service completed

Utility
Hi [Name], we've finished servicing your [Model], plate number [Plate number]. Work completed: [Work done]. The total is [Amount] SAR, and your car is ready for pickup at [Branch].
Invoice detailsPickup time

Product warranty activated

Utility
Hello [Name], the warranty for [Product], serial number [Serial number], has been registered for [Warranty period] starting [Date]. Please keep this message for future reference.
Warranty termsRequest a repair

Sending a quote to a company

Utility
Hello [Name], please find attached quote number [Quote number] for [Service or product], totaling [Amount] SAR and valid until [Date]. We're happy to answer any questions.
View documentRequest changesInitial approval

Lease signed

Utility
Hello [Name], the lease for unit [Unit number] in [Project] was signed on [Date]. Your handover date is [Handover date], and you'll find a copy of the contract at the attached link.
Contract copyContact your manager

Today's class reminder

Utility
Hello [Name], your [Subject] class with [Teacher name] is today at [Time] [in the classroom or online]. Please have [What to prepare] ready before we start.
Class linkI can't attend

Visa application status update

Utility
Hello [Name], an update on your [Country] visa application, number [Order number]: the status is now [Status]. Next step: [Next step].
Required documentsTalk to an agent

Technician visit appointment

Utility
Hello [Name], a technician visit for [Maintenance type] is scheduled for [Day] between [From] and [To] at [Address]. Ticket number: [Ticket number].
Confirm appointmentReschedule

Plan price change notice

Utility
Hello [Name], we'd like to let you know that the price of the [Plan] plan will change from [Current price] to [New price] starting [Date]. Your current subscription keeps its price until [Renewal date]. We're here if you have any questions.
Change detailsTalk to support

Post-service satisfaction survey

Utility
Hello [Name], thank you for choosing [Company] for [Service]. How would you rate your experience? Your feedback helps us improve.
ExcellentOkayNot satisfied

Table booking confirmation

Utility
Hi [Name], your booking at [Restaurant] is confirmed for [Number] guests on [Day] at [Time]. We'll hold your table for 15 minutes after your booking time.
Change bookingCancel booking

Store pickup order ready

Utility
Hi [Name], your order number [Order number] is ready for pickup at our [Branch] branch. Just give your order number at the checkout.
Branch locationContact the branch

Insurance policy expiring soon

Utility
Hello [Name], your [Insurance type] insurance policy, number [Policy number], expires on [Date]. To renew before it expires, review the details or contact your advisor.
Renewal detailsTalk to an advisor

Insurance claim update

Utility
Hello [Name], an update on your claim number [Claim number]: the status is now [Status]. [Action required from you, if any].
Upload a documentTalk to an agent

Event registration confirmation

Utility
Hello [Name], you're registered for [Event] on [Date] at [Time] at [Location]. Your entry code: [Ticket code]. Please show it at the gate.
Event locationCancel registration

Invoice reminder before due date

Utility
Hello [Name], this is a reminder that invoice number [Invoice number] for [Amount] SAR is due on [Date]. If you've already paid, please ignore this message.
Payment linkAlready paid

Overdue invoice

Utility
Hello [Name], invoice number [Invoice number] for [Amount] SAR is past its due date of [Date]. Please make the payment or contact us to arrange it.
Payment linkArrange payment

Cash on delivery order confirmation

Utility
Hi [Name], you have order number [Order number] for [Amount] SAR, cash on delivery, to be delivered to [City - District]. Shall we confirm and ship it?
Confirm orderEdit orderCancel order

Exchange request received

Utility
Hello [Name], we've received your request to exchange [Product] from order number [Order number]. Our driver will collect the item on [Day], and we'll send the replacement once it's been inspected.
Exchange detailsReschedule

Refund transferred

Utility
Hello [Name], we've transferred [Amount] SAR for order number [Order number] to [Original payment method]. It may take [Duration] business days to appear in your account, depending on your bank.
Refund details

Salon appointment reminder

Utility
Hi [Name], your appointment at [Salon] is tomorrow, [Day], at [Time] for [Service] with [Stylist]. Please arrive 10 minutes early.
ConfirmRescheduleCancel

Gym membership expiring soon

Utility
Hello [Name], your membership at [Gym] expires on [Date]. To renew or freeze your membership, just message us here.
Renew membershipTalk to reception

Rental car return time

Utility
Hello [Name], this is a reminder that the return time for your [Model] under contract number [Contract number] is [Date] at [Time] at our [Branch] branch. To extend your rental, please contact us before then.
Extend rentalBranch location

Pharmacy order ready

Utility
Hello [Name], your order number [Order number] is ready at our [Branch] pharmacy. You can pick it up from the branch or request delivery to your registered address.
I'll pick it upI'd like delivery

Laundry ready for delivery

Utility
Hi [Name], your laundry order number [Order number] ([Number of items] items) is ready. When would you like it delivered?
This eveningTomorrow morningI'll pick it up

Job interview scheduled

Utility
Hello [Name], regarding your application for the [Job title] role at [Company]: your interview is scheduled for [Day] at [Time] [in person at the address or online].
Confirm attendanceRequest another time

Donation receipt

Utility
Hello [Name], we've received your donation of [Amount] SAR to the [Project] project on [Date]. Receipt number: [Receipt number]. Thank you for your generosity.
View receipt

Legal consultation reminder

Utility
Hello [Name], your consultation with [Lawyer name] is on [Day] at [Time] [at the office or online]. Please send any relevant documents before the appointment.
Confirm appointmentUpload documentsReschedule

Support ticket opened

Utility
Hello [Name], your request has been logged as ticket number [Ticket number] regarding [Topic]. Our [Department] team is on it, and we'll get back to you within [Duration].
Add detailsTicket status

Support ticket closed

Utility
Hello [Name], your request number [Ticket number] has been resolved: [Resolution summary]. If the issue continues, tap the button and we'll reopen your request.
ResolvedIssue continues

Property viewing appointment

Utility
Hello [Name], your viewing of the [Unit type] in [District] is on [Day] at [Time], and [Agent name] will meet you there. Direct contact number: [Mobile number].
Unit locationConfirmReschedule

Tax return documents needed

Utility
Hello [Name], to prepare your [Return type] return for [Period], we need the following from you: [Required documents], before [Date] so we can meet the filing deadline.
Upload documentsTalk to the accountant

Flight ticket confirmation

Utility
Hello [Name], your ticket has been issued. Booking reference [Booking number], flight [Flight number] from [City] to [Destination] on [Date] at [Time]. Please arrive at the airport in good time before departure.
Flight detailsTalk to an agent

Order confirmation (Egypt)

Utility
Hi [Name], we've received your order number [Order number] for [Amount] EGP, for delivery to [Address] within [Duration]. Shall we confirm your order?
Confirm orderEdit address

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