Last delivery date
UtilityHeads up, [Name]: the last day to order with guaranteed delivery before [Occasion] is [Date].
Order now
Seasonal opening hours
UtilityOur hours during [Season]: [Opening hours]. You can also order here on WhatsApp at any time.
Order now
Message preferences
UtilityHi [Name], choose the messages you'd like to receive from [Store name]: offers only, order updates only, or both.
OffersOrder updatesEverything
Opt-out confirmation
UtilityOffer messages have been turned off, [Name]. You'll only receive updates about your orders. To get offers again, just reply "Offers".
Resuming order follow-up
UtilityHi [Name], our WhatsApp service is back up. The current status of your order [Order number] is: [Status]. Any questions? Just reply here.
All goodI have a question
Apology for late reply
UtilityWe're sorry for our slow replies over the past few days, [Name], due to a temporary service outage. Your order [Order number] is being handled, and here's the latest update: [Update].
OKTalk to an agent
Payment confirmation
UtilityHi [Name], we've received your payment of KWD [Amount] for order [Order number]. It will reach you within [Duration].
Track order
Privacy policy update
UtilityHello [Name], we've updated the [Business name] privacy policy regarding [Topic]. You'll find the details at the link.
View the update
Order confirmation
UtilityHi [Name], your order [Order number] for EGP [Amount] is ready to ship to [Address]. Shall we confirm?
Confirm orderChange addressCancel
Order and shipping confirmation
UtilityYour order [Order number] is confirmed, [Name]. The total is [Amount], and it ships with [Courier] under tracking number [Tracking number]. Expected delivery: [Date].
Track shipment
Out for delivery update
UtilityYour order [Order number] is out for delivery today between [Time]. Please confirm your address is correct: [Address].
Address is correctChange address
Post-chat rating
UtilityThank you, [Name]. Our AI assistant helped you today with [Topic]. How was your experience?
ExcellentOKI need an agent
Order confirmation
UtilityWe've received your order [Order number], [Name]. Expected delivery: [Date].
Track order
Appointment reminder
UtilityReminder, [Name]: your appointment is on [Day] at [Time] at [Branch].
ConfirmReschedule
Review request after service
UtilityThank you for choosing [Business name], [Name]. If you enjoyed our service, we'd love a Google review. It takes a minute and helps others find us.
Write a reviewI have feedback
Review request after delivery
UtilityHas your order [Order number] arrived, [Name]? We hope you love it. Your review on Google Maps means a lot to us.
Rate usThere's a problem
Gentle review reminder
UtilityHi [Name], if you haven't had a chance to review [Service] yet, this link takes you straight there. And if you have any feedback, tell us here.
Write a review
Review request after a visit
UtilityThank you for visiting [Business], [Name]. Your honest Google review helps others choose and helps us improve. You can write it using the link in the button.
Review us on Google
Transfer confirmation
UtilityThank you, [Name]. We've received your transfer of JOD [Amount] for order [Order number], and we're preparing it now.
Track order
Details update confirmation
UtilityThe contact details on your [Business name] account have been updated, [Name]. If you didn't request this change, reply to us right away.
It was meIt wasn't me
Simplified invoice
UtilityHi [Name], your invoice [Invoice number] for order [Order number], totaling SAR [Amount] including VAT, is ready. You'll find it at the link below.
View invoice
Tax invoice for a business
UtilityHello [Name], we've issued tax invoice [Invoice number] to [Entity name], VAT number [VAT number]. The file is attached in PDF/A-3 format.
ReceivedUpdate details
Payment reminder
UtilityReminder, [Name]: invoice [Invoice number] for SAR [Amount] is due on [Date]. You can pay via the link or reply to us with any questions.
Pay nowContact us
Credit note
UtilityCredit note [Credit note number] has been issued against invoice [Invoice number] for SAR [Amount] following the return of [Product]. The amount will reach you within [Duration].
View credit note
Quote follow-up
UtilityHi [Name], we sent you our quote for [Service] on [Day]. Do you have any questions before we get started?
Let's startI have a questionLater
Order confirmation
UtilityYour order [Order number] is confirmed, [Name]: [Products]. Expected delivery: [Date].
Track orderEdit
After delivery
UtilityDid your [Product] arrive, [Name]? If you have any feedback on order [Order number], reply here and we'll sort it out for you.
Arrived fineI have feedback
Order and invoice summary
UtilityYour order [Order number], [Name]: [Products] = [Amount] SAR including VAT, delivery [Delivery fee] SAR, expected delivery [Date]. Your detailed invoice is attached.
Confirm orderEdit
Appointment confirmation
UtilityHello [Name], your appointment at [Branch] is on [Day] at [Time]. We look forward to seeing you.
ConfirmReschedule
Thank you after purchase
UtilityThank you, [Name]. Your order [Order number] is confirmed, and we'll send you the tracking number as soon as it ships.
Track order
Order confirmation
UtilityYour order [Order number] has been placed, [Name]: [Products], totaling [Amount]. Expected delivery: [Date].
Edit orderTalk to an agent
Follow-up after resolution
UtilityHi [Name], has your request about [Topic] been resolved? Your feedback helps us improve.
Yes, resolvedNo, I need help
Order confirmation
UtilityCertainly, [Name]. We've received your order [Order number] for [Amount] SAR, and it will reach you within [Duration].
Track orderContact us
New subscriber welcome
UtilityYour subscription to [Program name] is active until [Date], [Name]. Join link: [Group link]
Joined
Renewal reminder
UtilityYour subscription to [Program name] ends on [Date]. To renew at the same price, use this payment link: [Payment link]
RenewedI need help
Subscription expired
UtilityYour subscription to [Program name] has ended, [Name]. If you'd like to come back, your subscription is activated right after payment.
I want to renew
Order confirmation (Morocco)
UtilityHello [Name], your order [Number] for [Amount] MAD will be delivered to [City] on [Day]. Payment on delivery. Shall we confirm it?
ConfirmChange addressCancel
Parcel shipped
UtilityYour order has shipped with [Delivery company], tracking number [Number]. Please answer the courier when they call you.
OKI have a question
Order continuity confirmation
UtilityHello [Name], your order [Order number] continues as is. For any questions about it, just reply to this message.
InquiryEdit order
Order confirmation
UtilityHello [Name], your order [Order number] for [Amount] is confirmed. We'll let you know as soon as it ships.
Order details
Order shipped
UtilityYour order [Order number] is on its way, [Name], and is expected to arrive on [Date].
Track shipment
Appointment reminder
UtilityReminder: your appointment at [Clinic name] is on [Day] at [Time].
Confirm appointmentReschedule
New invoice
Utility[Name], your invoice [Invoice number] for [Amount] is ready, and you can pay using the link.
Pay now
Review request
Utility[Name], how was your experience with your latest order? Your feedback helps us serve you better.
ExcellentNeeds improvement
Maintenance follow-up
UtilityHello [Name], the routine maintenance for your [Device] is coming up. Would you like us to book a visit?
Book a visit
Sign-up confirmation
UtilityHello [Name], your [Business name] account has been created successfully. You can track your orders from here.
My orders
Order confirmation
UtilityHello [Name], we've received your order [Number] for [Amount] OMR, with delivery to [Governorate] by [Delivery date]. Shall we confirm?
ConfirmEdit
Order confirmation
UtilityHi [Name], we've received your order no. [Number] for [Amount] BHD, and delivery is [Appointment]. Is everything correct?
Yes, confirmEdit
Payment reminder
UtilityHi [Name], your invoice no. [Number] for [Amount] BHD is due on [Date]. You can pay with BenefitPay using the link.
Pay nowI have a question
Payment confirmation
UtilityWe've received your payment, [Name]. Thank you! Your order no. [Order number] is being prepared, and we'll send you the tracking number shortly.
Track order
Unpaid link reminder
UtilityYour order no. [Order number] is reserved for you until [Time]. If you run into any trouble with payment, just reply and we'll help.
Pay nowI have a problem
Cash on delivery order confirmation
UtilityPlease confirm your order no. [Order number] for [Amount], payable on delivery, with delivery to [City] within [Duration]. Shall we ship it?
Confirm orderCancel order
Prepayment offer
UtilityFor your order no. [Order number]: pay now via the link and your order ships today with [Feature]. Or keep cash on delivery.
Pay nowCash on delivery
Branch notification
UtilityHi [Name], your order is ready for pickup at [Branch name]. Address: [Address]. We're open until [Time].
LocationContact the branch
Before Eid
Utility[Name], your order no. [Order number] will reach you before Eid, on [Date].
Track order
Order confirmation
UtilityHi [Name], we've received your order no. [Number] for [Amount] QAR, with delivery to [Area] [Appointment]. Is everything correct?
All goodEdit
Cash on delivery confirmation
Utility[Name], your order no. [Order number] for [Amount] SAR is ready to ship, cash on delivery, to [Address]. Please confirm before we ship.
Confirm orderChange addressCancel
Tailoring started
UtilityWe've started tailoring your abaya, order no. [Order number], with these measurements: [Measurements]. Expected ready date: [Date]. We'll send you a photo before shipping.
Measurements are correctEdit
Order shipped
UtilityYour abaya is on its way, [Name]! Shipment number [Shipment number] with [Courier], expected to arrive on [Date].
Track shipment
Fabric care
UtilityWe hope you love your abaya, [Name]. To care for [Fabric type]: [Washing and ironing instructions]. How was your experience?
ExcellentGoodI have feedback
Consultation confirmation
UtilityYour consultation with [Lawyer name] is booked for [Day] at [Time] [in person at the office or remote]. The fee is [Fee] SAR.
ConfirmReschedule
Before the consultation
UtilityReminder: your consultation is tomorrow at [Time]. Please bring the documents related to your matter, or upload them via [Secure channel]. Please do not send them in this chat.
Confirm attendanceReschedule
Hearing date
UtilityReminder from [Office name]: you have an appointment on [Date] at [Time]. For details, please contact [Lawyer name] directly.
NotedCall me
Payment due date
Utility[Name], installment [Installment number] under fee agreement no. [Contract number] is due on [Date], for [Amount] SAR.
Payment detailsCall me
Service rating
UtilityThank you for trusting [Office name], [Name]. How would you rate your experience with us?
ExcellentGoodNeeds improvement
Order summary
UtilityYour order, [Name]: [Products]. Total [Amount] including delivery to [City]. Delivery within [Duration]. Shall we confirm?
Confirm orderEdit
Order form
UtilityHi [Name], fill in the order form in a minute: product, size, quantity and address.
Open the form
Payment link
UtilityYour order is ready, [Name]. Pay [Amount] through the secure link and we'll ship your order as soon as payment is confirmed: [Link]
I've paidI prefer to pay on delivery
Cash on delivery confirmation
UtilityHi [Name], your order no. [Order number] for [Amount] will arrive [Day]. Payment is cash on delivery. Shall we confirm shipping?
ConfirmChange dateCancel order
Payment reminder
UtilityA friendly reminder, [Name]: your order is reserved for you until [Time]. Payment link: [Link]
Pay nowTalk to an agent
Order shipped
UtilityYour order is on its way, [Name]! Courier: [Company]. Tracking number: [Tracking number]. Expected arrival: [Date].
Track shipment
Invoice
UtilityThank you for your order, [Name]. Attached is the invoice for your order no. [Order number] for [Amount].
Quote request received
UtilityWe've received your [Insurance type] quote request, [Name]. [Agent name] will contact you within [Duration] with the quote.
Call me now
Quote follow-up
Utility[Name], your [Insurance type] quote no. [Quote number] is valid until [Date]. Do you have any questions before you decide?
I'd like to proceedI have a questionNot now
Policy issued
UtilityYour policy no. [Policy number] was issued on [Date] and is valid until [Date]. You can review the terms and conditions via [Channel].
Policy details
Renewal reminder
UtilityYour policy no. [Policy number] expires on [Date], [Name]. Would you like us to prepare a renewal quote?
Prepare the quoteTalk to an agent
Claim received
UtilityYour claim has been registered under reference no. [Reference number]. Required documents: [List]. A decision will be issued after review, in line with your policy terms.
Upload documentsClaim status
Address confirmation
UtilityYour shipment from [Store name] will arrive [Day], [Name]. To help our courier reach you without delay, please confirm your address or send your location from the map.
Address is correctSend my locationChange date
Amount due on delivery
UtilityAmount due on delivery for your shipment no. [Shipment number]: [Amount] SAR. Payment by [Available payment methods].
OKI have a question
Out for delivery
UtilityYour shipment no. [Shipment number] is now with our courier [Name], expected to arrive between [Time] and [Time].
TrackI'm not available
Delivery attempt failed
UtilityWe tried to deliver your shipment no. [Shipment number] today but couldn't because [Reason]. Please choose a new time:
This eveningTomorrowChange address
Delivered
UtilityYour shipment no. [Shipment number] was delivered on [Date] at [Time]. How was your delivery experience?
ExcellentGoodThere's a problem
Return pickup
UtilityA return request has been registered for your shipment no. [Shipment number]. Our courier will pick it up [Day] between [Time] and [Time]. Please have the product ready in its packaging.
ConfirmAnother time
Inquiry follow-up
UtilityHi [Name], you asked us about [Product]. It's still in stock. Would you like us to reserve it for you?
Reserve itI have a question
Booking confirmation
UtilityYour booking no. [Booking number] is confirmed, [Name]: [Category] class from [Branch] on [Date] at [Time] for [Duration]. Estimated total: [Amount] SAR.
Branch locationModify booking
Before pickup
UtilityReminder: your car pickup is tomorrow at [Time] from [Branch]. Please bring your ID and a valid driving license. The [Amount] SAR deposit is refundable under the contract terms.
ConfirmDelay pickup
Pickup condition record
UtilityWe've sent you photos of the car's condition ([Plate number]) at pickup: odometer [Number] km, fuel [Level], notes: [Notes]. Please confirm.
I confirm the conditionI have a note
Return reminder
UtilityThe car ([Plate number]) is due back tomorrow at [Time] at [Branch]. Late fees apply as per your contract. Do you need an extension?
ExtendI'll return it on time
Contract closed
UtilityWe've received the car and closed contract no. [Contract number]. Additional charges: [Fees]. Your deposit will be refunded within [Duration], depending on your bank.
Charge details
Day-before reminder
UtilityReminder, [Name]: your appointment at [Center name] is tomorrow, [Day], at [Time].
Confirm appointmentReschedule
After the visit
UtilityThank you for visiting us, [Name]! Your next follow-up is due in [Duration]. Would you like us to book it for you now?
Book now
Driver on the way
UtilityOur driver [Driver name] is on the way to collect your order [Order number]. Expected arrival: [Time].
Share my locationPostpone pickup
Item count
UtilityWe have received [Number] items from your order [Order number]. Notes: [Notes]. We have sent the photos in this chat. Shall we go ahead?
Yes, go aheadI have a note
Order ready
UtilityYour order [Order number] is ready, [Name]. The total is [Amount] SAR. Would you like it delivered today, or will you pick it up from the branch?
Deliver todayPick up at branch
Cleaning appointment confirmation
UtilityConfirmed: [Service type] on [Day] at [Time] at [Address]. Your team: [Team names]. Please make sure someone can let them in at the scheduled time.
ConfirmReschedule
Service rating
UtilityThank you for trusting us, [Name]. How was today's service?
ExcellentGoodI have a note
Trial visit confirmation
UtilityYour trial visit is booked, [Name], for [Day] at [Time] at our [Branch] branch. Please bring sportswear and a water bottle.
ConfirmReschedule
Class reminder
UtilityReminder: your [Class name] class with [Trainer] is today at [Time]. If you can't make it, let us know so we can give your spot to a member on the waiting list.
I'll be thereCan't make it
Renewal reminder
Utility[Name], your [Club name] membership ends on [Date]. You can renew now on the same package or switch to another one.
Renew membershipChange packageTalk to an agent
Freeze confirmation
UtilityYour membership has been frozen from [Date] to [Date] under your package terms, and your new end date is [Date]. See you soon.
Edit freeze
Course start
UtilityHello [Parent name], the [Course name] course for [Student name] starts on [Day] at [Time] at [Branch].
LocationContact us
Payment reminder
UtilityReminder: the second installment for the [Course name] course is due on [Date], amount [Amount].
Pay now
Progress report
Utility[Parent name], [Student name]'s report for this month is ready: [Progress summary].
View report
Care order ready
UtilityYour care products order [Order number] is ready for pickup from our [Branch name] branch until [Time]. Please bring your order number when you collect it.
Branch locationChange branch
Out for delivery
UtilityYour order [Order number] is out for delivery, [Name], and should arrive within [Duration]. For any questions, reply to this message.
Track order
Visit rating
UtilityThank you for visiting our [Branch name] branch, [Name]. How was the service today?
ExcellentGoodNeeds improvement
Service rating
UtilityThank you for contacting us, [Name]! How would you rate our service today?
ExcellentGoodNeeds improvement
Booking confirmation
UtilityYour appointment is booked, [Name]: [Service] with [Specialist name] on [Day] at [Time]. To cancel or reschedule, please let us know at least [Duration] in advance.
GreatReschedule
Day-before reminder
UtilityA quick reminder, [Name], of your appointment tomorrow at [Time] for [Service]. Will we see you?
Yes, I'll be thereI need to changeCancel appointment
Waitlist slot available
Utility[Name], a slot has opened up on [Day] at [Time] for the [Service] you were waiting for. Shall we book it for you?
Book it for meNo, thanks
Post-visit rating
UtilityThank you for visiting, [Name]. How was your experience with [Specialist name] today?
ExcellentGoodI have a note
Bridal package confirmation
UtilityCongratulations, [Name]! Your bridal package is confirmed for [Date]. Deposit received: [Amount] SAR, and your trial is on [Trial date]. Package details: [Details].
Package detailsTalk to coordinator
Contracting steps
UtilityHere are the steps for your application, [Name]: 1) Sign the contract through the Musaned platform. 2) Pay the cost stated in the contract. 3) We follow up on the procedures and send you an update at every stage. Required documents: [Documents].
Got itI have a question
Application status update
UtilityUpdate on your application [Order number], [Name]: it has moved to the [Stage] stage. Next step: [Next step].
GreatI have a question
Arrival date
Utility[Worker name] is expected to arrive on [Date] on flight [Flight number] to [Airport]. We will send you the pickup arrangements one day before.
GreatContact me
Pickup arrangements
UtilityPickup arrangements for tomorrow, [Name]: [Pickup location] at [Time]. Please bring [Documents]. Office contact: [Agent name].
Confirm attendanceI need a change
First-week check-in
UtilityJust checking in, [Name], one week after [Worker name] arrived. How is everyone settling in? We are here for any feedback.
All goodI have a note
Complaint received
UtilityWe have received your feedback, [Name], under reference number [Ticket number]. [Agent name] will contact you within [Duration]. You can also follow it up through the Musaned platform.
Great
Thank you and receipt
UtilityThank you, [Name]. We have received your donation of [Amount] SAR to the [Project name] project on [Date]. Receipt number: [Receipt number].
View receipt
Impact report
Utility[Name], your donation to the [Project name] project has made an impact: [Result, e.g. number of families helped]. The full report is attached.
View reportDonate again
Monthly sponsorship reminder
UtilityA reminder, [Name], that your [Sponsorship type] sponsorship [Sponsorship number] for [Month] of [Amount] SAR is due. Renew through the usual official channel.
Renew sponsorshipContact me
Volunteer confirmation
UtilityYou are registered as a volunteer, [Name], for [Opportunity name] on [Date] from [Time] at [Location]. Thank you for your time.
Confirm attendanceCan't make it
Inspection visit confirmation
UtilityYour inspection visit is booked, [Name], for [Day] between [Time] and [Time] in [District]. Visit fee: [Amount] SAR.
ConfirmReschedule
Technician on the way
UtilityTechnician [Technician name] is on the way to you now, [Name], and should arrive in about [Duration] minutes. Order number: [Order number].
GreatI need to change
Price quote
UtilityQuote for your order [Order number]: [Work items], total [Amount] SAR including VAT. Completion time: [Duration]. Warranty: [Warranty period]. This quote is valid until [Date].
ApproveI have a questionTalk to an agent
Quote follow-up
UtilityHi [Name], we sent you quote [Quote number] on [Date]. Do you need clarification on any item before we start?
Let's startI have a questionLater
Job completion and warranty
Utility[Job] is complete, [Name]. The invoice is attached, and the warranty is [Warranty period] on [Warranty coverage]. For any issue during the warranty period, message us here with order number [Order number].
ExcellentI have a note
Maintenance contract reminder
UtilityUnder maintenance contract [Contract number], your next scheduled visit is on [Date]. Please choose a suitable time.
MorningEveningPostpone
Provisional booking confirmation
Utility[Date] has been provisionally booked under [Name] at [Venue name]. The provisional booking is held until [Time and date] and is confirmed once the [Amount] SAR deposit is paid.
Pay depositI have a question
Provisional booking expiring
Utility[Name], your provisional booking for [Date] expires in [Duration]. Shall we confirm it? We have other requests for the same night.
Confirm bookingI need timeCancel booking
Deposit received
UtilityWe have received your [Amount] SAR deposit, and [Date] is now confirmed under [Name]. The remaining [Remaining amount] SAR is due on [Date]. We have sent you the contract to review.
Contract received
Remaining payment reminder
UtilityA reminder, [Name], that the remaining payment of [Amount] SAR for your [Date] booking is due on [Due date].
Payment detailsContact me
Pre-event coordination
Utility[Number] days to go until your event, [Name]. We need the final guest count, your buffet choice, and your vendors' names before [Date].
Send detailsTalk to coordinator
Rest house check-in
UtilityHi [Name], your booking at [Rest house name] is today. Check-in from [Time], check-out at [Time]. Location: [Location description]. On-site contact number: [Number].
I've arrivedI need help
Price quote
UtilityQuote for your order, [Name]: [Pieces], total [Amount] SAR including delivery and installation. This quote is valid until [Date].
Confirm orderI have a questionPayment options
Order and deposit confirmation
UtilityYour order [Order number] is confirmed, [Name]. Paid: [Amount] SAR, with the remaining [Remaining amount] SAR due at [Appointment]. Expected ready date: [Date].
Order details
Preparation update
UtilityYour order [Order number] is now at the [Stage] stage. We will contact you to schedule delivery before [Date].
GreatI have a question
Choose delivery and installation slot
UtilityYour order is ready, [Name]. Choose a delivery and installation slot: [Slot 1] or [Slot 2]. Please make sure the elevator is available and the space is cleared.
First slotSecond slotAnother time
Pre-delivery reminder
UtilityA reminder, [Name]: our delivery and installation team will arrive tomorrow, [Day], between [Time] and [Time] in [District]. Does this time work for you?
Works for meI need to change
After installation
UtilityWe hope you love your [Product], [Name]. How was the delivery and installation? If you have any concerns, your warranty is [Warranty period].
ExcellentI have a note
Cash on delivery confirmation
UtilityHello [Name], we have received your order [Order number]: [Products], total [Amount] SAR, cash on delivery, delivering to [District]. Shall we confirm and ship it?
Confirm orderEditCancel
Shipped
UtilityYour order [Order number] has shipped, [Name]. Tracking number: [Tracking number]. Expected arrival: [Date].
Track shipment
Sample follow-up
UtilityHi [Name], have you tried your [Fragrance name] sample? If you like it, the sample price will be deducted from a full-size order within [Duration].
Order full sizeTry another sample
Feedback after delivery
UtilityDid your [Fragrance name] arrive, [Name]? We'd love your thoughts on the scent and how long it lasts once you've tried it.
ExcellentAverageI have a note
Opt-out confirmation
UtilityPromotions are now turned off, [Name]. You'll only receive updates about your orders. You can turn offers back on at any time.
Resume offers
Tracking number
UtilityYour order [Order number] has shipped with [Courier]. Your tracking number is [Tracking number], and expected delivery is [Appointment].
Track shipmentI have a question
Out for delivery
UtilityYour order is on its way today, [Name]. Please keep your phone nearby so the driver can reach you.
I'm available todayChange delivery time
Delivery attempt failed
UtilityOur driver tried to deliver your order [Order number] but couldn't reach you. Please choose a new delivery time so your order isn't returned.
TomorrowChange addressTalk to an agent
Shipment delay
UtilityWe're sorry, [Name]. Your order [Order number] has been delayed due to [Reason]. The new delivery date is [Appointment].
OKTalk to an agent
Delivered
UtilityYour order [Order number] has been delivered. Any feedback on your order? Just reply here.
All goodThere's a problem
Rating after closing
UtilityThank you, [Name]! How was your experience with [Agent name] today?
ExcellentGoodNeeds improvement
Payment link
UtilityYour order [Order number] is ready, [Name]. The total is [Amount] SAR, and the payment link is valid until [Appointment].
Pay nowI have a question
Payment received
UtilityWe've received your payment of [Amount]. Transaction number: [Transaction number]. We're preparing your order now.
Order details
Payment failed
UtilityThe payment for order [Order number] didn't go through. You can try again or choose another payment method.
Try againAnother method
Payment link reminder
UtilityThe payment link for order [Order number] expires [Appointment]. We'll hold your order until then.
Pay nowCancel order
Refund confirmation
UtilityWe've refunded [Amount] for order [Order number]. It will appear in your account within [Duration], depending on your bank.
Contact us
New invoice
UtilityHello [Name], please find attached invoice number [Invoice number] for [Amount] SAR, due on [Date].
View invoiceI have a question
Reminder before due date
UtilityFriendly reminder: invoice [Invoice number] for [Amount] is due on [Date].
Pay nowAlready paid
Overdue follow-up
UtilityInvoice [Invoice number] is [Number of days] days overdue. If you've already paid, please ignore this message, or contact us to arrange payment.
Pay nowTalk to accounts
Payment receipt
UtilityWe've received your payment of [Amount] for invoice [Invoice number]. Thank you, [Name].
View receipt
Price quote
UtilityPlease find attached quote number [Number] for [Amount], valid until [Date].
ApproveI need changes
Restaurant order confirmation
UtilityWe've received your order [Order number], [Name]. It will be ready in [Duration] minutes at our [Branch] branch.
Edit orderCall the branch
Order ready
UtilityYour order [Order number] is ready for pickup at [Branch]. Enjoy your meal!
Branch location
Thanks after visit
UtilityThank you for visiting [Branch] today. How was the food?
ExcellentAverageI have feedback
Points balance
UtilityYou now have [Points] points, [Name]. Only [Remaining] points to go until [Reward].
Order now
Welcome after form
UtilityHi [Name]! We've received your request about [Service] from our ad. Would you like to continue here on WhatsApp?
YesCall me
Order processing
UtilityHi [Name], your order [Order number] is being processed. The total is [Amount]. We'll let you know when it ships.
Order details
Awaiting bank transfer
UtilityYour order [Order number] is reserved for you. Please transfer [Amount] and send a photo of the receipt here so we can start preparing it.
I sent the receiptI have a question
Shipped
UtilityYour order [Order number] has shipped. Tracking number: [Tracking number].
Track shipment
Order confirmation
UtilityThank you, [Name]! Your order [Order number] for [Amount] is confirmed. We'll send you updates here.
Order details
Shipped
UtilityYour order [Order number] is on its way with [Courier]. Track it with the button below.
Track shipmentI have a question
Cancellation and refund
UtilityYour order [Order number] has been cancelled and we've started refunding [Amount]. Expected time: [Duration].
Contact us
Review request
UtilityHow was your experience with order [Order number]? Rate us with one tap.
ExcellentOkayPoor
Viewing confirmation
UtilityYour viewing of [Property] is booked for [Day] at [Time] with [Agent name]. Location: [Link]
ConfirmReschedule
After viewing
UtilityThanks for your time, [Name]! What did you think of [Property]? We have two similar options if you'd like to compare.
I'd like to compareInterested in this one
Zid order confirmation
UtilityHi [Name], we've received your order number [Order number]. The total is [Amount] SAR and the payment method is [Payment method].
Order detailsEdit order
Being prepared
UtilityYour order [Order number] is being prepared now, [Name]. We'll send you the tracking number as soon as it's available.
I have a question
Delivered
UtilityYour order [Order number] has been delivered. If you have any feedback on the product, just reply here.
All goodI have feedback
Salla order confirmation
UtilityHi [Name], we've received your order number [Order number] for [Amount] SAR. We'll let you know as soon as it's ready.
Order detailsContact us
Payment received
UtilityWe've received your payment for order [Order number], [Name]. Your order is now being prepared.
Track order
Shipped
UtilityYour order [Order number] has shipped with [Courier]. Tracking number: [Tracking number]. Expected delivery: [Duration].
Track shipmentI have a question
Review request
UtilityDid you receive your order [Order number]? Your opinion matters to us, [Name]. Rate your experience with one tap.
ExcellentGoodThere's a problem
Appointment reminder
UtilityReminder, [Name]: your appointment at [Clinic name] is on [Day] at [Time] with [Doctor name]. Please arrive 10 minutes early.
ConfirmReschedule
Preparation instructions
UtilityBefore your appointment tomorrow, [Name]: [Instructions]. If you have any questions, just reply to this message.
After the visit
UtilityWishing you good health, [Name]. How was your experience today?
ExcellentGoodNeeds improvement
Follow-up appointment
UtilityIt's time for your follow-up, [Name]. Would you like us to book you in with [Doctor name]?
BookLater
Before arrival
UtilityHello [Name]! We look forward to welcoming you at [Hotel name] on [Date]. Would you like us to arrange an airport transfer or early check-in?
Airport transferEarly check-in
Room ready
UtilityYour room [Room number] is ready, [Name]. Wi-Fi password: [Password]. Need anything? Just message us here.
Missing documents
Utility[Name], we still need [Document] to complete your visa. Please send it here before [Date].
Installment reminder
UtilityReminder: the second installment for the [Program] package, [Amount], is due on [Date].
Pay now
Before the trip
UtilityYour trip is in 3 days! The full itinerary and tickets are attached. We'll meet at [Location] at [Time].
Location
Order confirmation
UtilityThank you, [Name]! We've received your order number [Order number] for [Amount]. We'll let you know as soon as it ships.
Shipped
UtilityYour order [Order number] is on its way! Tracking: [Link]. Expected arrival: [Date].
Track shipment
With the driver
UtilityYour order is with the driver today, [Name]. Please have [Amount] ready if you're paying cash on delivery.
After delivery
UtilityDid you receive your order, [Name]? How was your experience?
ExcellentThere's a problem
Review request
UtilityIt was a pleasure having you, [Name]! If you enjoyed your experience, a Google review would mean a lot to us: [Link]
Review us
CSAT after conversation
UtilityThanks for reaching out, [Name]! How was your experience with [Agent name] today?
ExcellentGoodNeeds improvement
Review request for promoters
UtilityWe're so glad you're happy, [Name]! A Google review from you would mean a lot to us: [Link]
Write a review
Honest question
Utility[Name], we haven't seen you in a while and we'd value your opinion: was there anything you didn't like about your last experience?
All goodI have feedback
Sending the invoice
UtilityThank you for your business, [Name]! Invoice [Invoice number] for [Amount] is attached. Payment link: [Link]
Pay now
Before due date
UtilityGentle reminder: invoice [Invoice number] for [Amount] is due on [Date].
Pay nowI have a question
Due date
UtilityGood morning, [Name]. Invoice [Invoice number] is due today. You can pay through the link in under a minute.
Pay now
After due date
Utility[Name], we noticed that invoice [Invoice number] is still open. If you have any questions about it, we're happy to help.
I've paidI have a comment
Call summary
UtilityThank you for your time, [Name]. As agreed: [Summary]. The proposal is attached, and our next meeting is on [Date].
Confirm meetingI have a question
Maintenance reminder
Utility[Name], your [Model] is almost due for its [Mileage] service. Shall we book an appointment for you?
Book appointmentLater
Car ready
UtilityYour car is ready for pickup, [Name]. The invoice is [Amount], and we're open until [Time].
Location
Test drive
UtilityYour test drive of the [Model] is booked for [Day] at [Time]. Please bring your driving license.
ConfirmReschedule
Booking confirmation
UtilityYour table for [Number] people is booked for [Day] at [Time], [Name]. We look forward to welcoming you!
ConfirmModify
Before the reservation
UtilityWe're expecting you tonight at [Time]. If your plans change, please let us know so we can give the table to another guest.
I'm comingCancel reservation
Before the call
UtilityHi [Name], this is [Sales rep name] from [Company name]. I'll be calling you in a few minutes about your request for [Service]. Is that a good time?
Works for meIn an hour
No answer
UtilityI tried calling you, [Name], about [Service]. When is a good time to call?
NowThis eveningTomorrow
After the call
UtilityThanks for your time, [Name]! As agreed: [Summary]. The proposal is attached, and the next step is [Next step].
Payment link
UtilityHi [Name], the payment link for your order number [Order number] for [Amount] is ready. You can pay in full or in installments, depending on the options shown on the payment page.
Pay nowI have a question
Unpaid link reminder
UtilityGentle reminder, [Name]: your order number [Order number] is reserved for you until [Time]. If you had trouble paying, reply here and we'll send you a new link.
New linkTalk to an agent
Payment confirmation
UtilityWe've received the payment for your order number [Order number], [Name]. Expected delivery is [Date], and your invoice is attached.
Track order
Return request received
UtilityWe've received your return request for order number [Order number], [Name]. We'll review it and get back to you within [Duration]. The full return policy is at the link below.
Return policyTalk to an agent
Approval and pickup date
UtilityYour return for order number [Order number] has been approved. A courier will contact you on [Day] to collect the product. Please have it ready in its original packaging.
Confirm dateReschedule
Refund issued
UtilityWe've refunded [Amount] for your order number [Order number] to your original payment method. It may take your bank a few days to show it in your account.
ReceivedI have a question
Welcome
UtilityHi [Name]! Your [Product name] account is ready. First step: [Step]. Need help? Reply here.
I need help
Formal confirmation
UtilityWe confirm receipt of your order number [Order number] for [Amount], [Name]. You'll receive a notification when it ships.
Order details
Before installment
UtilityReminder, [Name]: your [Product] installment of [Amount] is due on [Date].
Payment methodsTalk to an agent
Application update
UtilityFinancing application number [Number]: [Status]. For any questions, reply to this message.
Security alert
UtilitySecurity notice: we will never ask for your PIN or verification code over WhatsApp.
Alert on an open order
UtilityImportant, [Name], regarding your order number [Order number]: we only contact you from this number, and we never ask you to transfer money to a personal account. Please don't respond to any other messages.
Is this your number?Contact support
At the start of the call
UtilityWelcome to [Company name]. This call may be recorded for quality and training purposes.
In the English IVR
UtilityThis call may be recorded for quality and training purposes.
After a missed call
UtilitySorry we missed your call, [Name]! We'll call you back within [Duration], or tell us here what you need and we'll reply right away.
Call meI'll write here
Last order date before Eid
UtilityHeads up, [Name]: the last day to order with guaranteed delivery before Eid is [Date].
Order now
Online store order confirmation
UtilityHi [Name], we've received your order number [Order number] for [Amount] SAR. We're preparing it now and will send you the tracking number as soon as it ships.
Order detailsEdit address
Payment received notice
UtilityHello [Name], we've received your payment of [Amount] SAR on [Date] for [Service or order]. Transaction number: [Transaction number]. Thank you.
View receiptContact us
Tax invoice issued
UtilityHello [Name], your tax invoice number [Invoice number] for [Amount] SAR including VAT has been issued, due on [Date]. You'll find a copy of the invoice at the attached link.
View invoiceInvoice inquiry
Annual subscription renewal notice
UtilityHello [Name], your [Plan] subscription with [Company] will renew automatically on [Date] for [Amount]. If you'd like to change your plan or payment method before renewal, you can do so from your account.
Manage subscriptionTalk to support
Clinic reminder one day before
UtilityHello [Name], this is a reminder of your appointment at [Clinic] with [Doctor name] tomorrow, [Day], at [Time]. Please arrive 15 minutes early and bring your ID.
Confirm attendanceRescheduleCancel appointment
Appointment rescheduled
UtilityHi [Name], your appointment has been moved from [Previous appointment] to [Day] at [Time] at [Branch]. If the new time doesn't suit you, choose another time using the button.
Time works for meChoose another time
Hotel booking confirmation
UtilityHello [Name], your booking at [Hotel] is confirmed: [Room type] from [Arrival date] to [Departure date]. Booking number [Booking number]. Check-in starts at [Time].
Booking detailsSpecial request
Handed over to courier
UtilityHi [Name], your order number [Order number] is now with [Courier], and the tracking number is [Tracking number]. Expected arrival within [Duration].
Track shipmentContact us
Out for delivery today
UtilityHello [Name], your order number [Order number] is with our driver [Driver name] and will reach you today between [From] and [To]. Please keep your phone available.
I'll be availablePostpone delivery
Delivery attempt unsuccessful
UtilityHello [Name], our driver tried to deliver your order number [Order number] today but couldn't reach you. Please choose a new delivery time or update your address so we can try again.
New delivery timeUpdate addressContact us
Account details change alert
UtilityHello [Name], the [Email or mobile number] on your [Company] account was updated on [Date] at [Time]. If you didn't make this change, please contact us immediately.
I didn't make this change
Transaction ready for collection
UtilityHello [Name], your [Transaction type] transaction, number [Order number], is ready for collection from our [Branch] office from [Day], during working hours from [From] to [To]. Please bring your original ID.
Office locationAuthorize someone else
Car service completed
UtilityHi [Name], we've finished servicing your [Model], plate number [Plate number]. Work completed: [Work done]. The total is [Amount] SAR, and your car is ready for pickup at [Branch].
Invoice detailsPickup time
Product warranty activated
UtilityHello [Name], the warranty for [Product], serial number [Serial number], has been registered for [Warranty period] starting [Date]. Please keep this message for future reference.
Warranty termsRequest a repair
Sending a quote to a company
UtilityHello [Name], please find attached quote number [Quote number] for [Service or product], totaling [Amount] SAR and valid until [Date]. We're happy to answer any questions.
View documentRequest changesInitial approval
Lease signed
UtilityHello [Name], the lease for unit [Unit number] in [Project] was signed on [Date]. Your handover date is [Handover date], and you'll find a copy of the contract at the attached link.
Contract copyContact your manager
Today's class reminder
UtilityHello [Name], your [Subject] class with [Teacher name] is today at [Time] [in the classroom or online]. Please have [What to prepare] ready before we start.
Class linkI can't attend
Visa application status update
UtilityHello [Name], an update on your [Country] visa application, number [Order number]: the status is now [Status]. Next step: [Next step].
Required documentsTalk to an agent
Technician visit appointment
UtilityHello [Name], a technician visit for [Maintenance type] is scheduled for [Day] between [From] and [To] at [Address]. Ticket number: [Ticket number].
Confirm appointmentReschedule
Plan price change notice
UtilityHello [Name], we'd like to let you know that the price of the [Plan] plan will change from [Current price] to [New price] starting [Date]. Your current subscription keeps its price until [Renewal date]. We're here if you have any questions.
Change detailsTalk to support
Post-service satisfaction survey
UtilityHello [Name], thank you for choosing [Company] for [Service]. How would you rate your experience? Your feedback helps us improve.
ExcellentOkayNot satisfied
Table booking confirmation
UtilityHi [Name], your booking at [Restaurant] is confirmed for [Number] guests on [Day] at [Time]. We'll hold your table for 15 minutes after your booking time.
Change bookingCancel booking
Store pickup order ready
UtilityHi [Name], your order number [Order number] is ready for pickup at our [Branch] branch. Just give your order number at the checkout.
Branch locationContact the branch
Insurance policy expiring soon
UtilityHello [Name], your [Insurance type] insurance policy, number [Policy number], expires on [Date]. To renew before it expires, review the details or contact your advisor.
Renewal detailsTalk to an advisor
Insurance claim update
UtilityHello [Name], an update on your claim number [Claim number]: the status is now [Status]. [Action required from you, if any].
Upload a documentTalk to an agent
Event registration confirmation
UtilityHello [Name], you're registered for [Event] on [Date] at [Time] at [Location]. Your entry code: [Ticket code]. Please show it at the gate.
Event locationCancel registration
Invoice reminder before due date
UtilityHello [Name], this is a reminder that invoice number [Invoice number] for [Amount] SAR is due on [Date]. If you've already paid, please ignore this message.
Payment linkAlready paid
Overdue invoice
UtilityHello [Name], invoice number [Invoice number] for [Amount] SAR is past its due date of [Date]. Please make the payment or contact us to arrange it.
Payment linkArrange payment
Cash on delivery order confirmation
UtilityHi [Name], you have order number [Order number] for [Amount] SAR, cash on delivery, to be delivered to [City - District]. Shall we confirm and ship it?
Confirm orderEdit orderCancel order
Exchange request received
UtilityHello [Name], we've received your request to exchange [Product] from order number [Order number]. Our driver will collect the item on [Day], and we'll send the replacement once it's been inspected.
Exchange detailsReschedule
Refund transferred
UtilityHello [Name], we've transferred [Amount] SAR for order number [Order number] to [Original payment method]. It may take [Duration] business days to appear in your account, depending on your bank.
Refund details
Salon appointment reminder
UtilityHi [Name], your appointment at [Salon] is tomorrow, [Day], at [Time] for [Service] with [Stylist]. Please arrive 10 minutes early.
ConfirmRescheduleCancel
Gym membership expiring soon
UtilityHello [Name], your membership at [Gym] expires on [Date]. To renew or freeze your membership, just message us here.
Renew membershipTalk to reception
Rental car return time
UtilityHello [Name], this is a reminder that the return time for your [Model] under contract number [Contract number] is [Date] at [Time] at our [Branch] branch. To extend your rental, please contact us before then.
Extend rentalBranch location
Pharmacy order ready
UtilityHello [Name], your order number [Order number] is ready at our [Branch] pharmacy. You can pick it up from the branch or request delivery to your registered address.
I'll pick it upI'd like delivery
Laundry ready for delivery
UtilityHi [Name], your laundry order number [Order number] ([Number of items] items) is ready. When would you like it delivered?
This eveningTomorrow morningI'll pick it up
Job interview scheduled
UtilityHello [Name], regarding your application for the [Job title] role at [Company]: your interview is scheduled for [Day] at [Time] [in person at the address or online].
Confirm attendanceRequest another time
Donation receipt
UtilityHello [Name], we've received your donation of [Amount] SAR to the [Project] project on [Date]. Receipt number: [Receipt number]. Thank you for your generosity.
View receipt
Legal consultation reminder
UtilityHello [Name], your consultation with [Lawyer name] is on [Day] at [Time] [at the office or online]. Please send any relevant documents before the appointment.
Confirm appointmentUpload documentsReschedule
Support ticket opened
UtilityHello [Name], your request has been logged as ticket number [Ticket number] regarding [Topic]. Our [Department] team is on it, and we'll get back to you within [Duration].
Add detailsTicket status
Support ticket closed
UtilityHello [Name], your request number [Ticket number] has been resolved: [Resolution summary]. If the issue continues, tap the button and we'll reopen your request.
ResolvedIssue continues
Property viewing appointment
UtilityHello [Name], your viewing of the [Unit type] in [District] is on [Day] at [Time], and [Agent name] will meet you there. Direct contact number: [Mobile number].
Unit locationConfirmReschedule
Tax return documents needed
UtilityHello [Name], to prepare your [Return type] return for [Period], we need the following from you: [Required documents], before [Date] so we can meet the filing deadline.
Upload documentsTalk to the accountant
Flight ticket confirmation
UtilityHello [Name], your ticket has been issued. Booking reference [Booking number], flight [Flight number] from [City] to [Destination] on [Date] at [Time]. Please arrive at the airport in good time before departure.
Flight detailsTalk to an agent
Order confirmation (Egypt)
UtilityHi [Name], we've received your order number [Order number] for [Amount] EGP, for delivery to [Address] within [Duration]. Shall we confirm your order?
Confirm orderEdit address