How to Connect Your Zid Store to WhatsApp: Order Status and Abandoned Carts Without the Chaos
Connect Zid to WhatsApp: the webhook events Zid sends, integration options (Zid apps, webhooks, Zapier), setup steps and ready notification templates.
Zid provides webhook events for new orders, order status updates, payment status and abandoned carts. You connect them to WhatsApp through Zid's own WhatsApp solution or apps from the Zid App Market, through the Zid API to a WhatsApp API platform, or with no code through Zapier. Then you map each event to an approved template.
01Which events does Zid send?
Zid groups its webhook events into orders, products, abandoned carts, customers and categories. The most important for WhatsApp are the order, payment and cart events.
| Event in Zid | Technical name | WhatsApp message | Template category |
|---|---|---|---|
| New order | order.create | Order confirmation | Utility |
| Order status changed | order.status.update | Preparing / Shipped / Delivered | Utility |
| Payment status changed | order.payment_status.update | Payment received | Utility |
| Abandoned cart | abandoned_cart.created | Reminder to complete the order | Marketing |
| Cart completed | abandoned_cart.completed | Stop cart reminders | Sends nothing |
| New customer | customer.create | Welcome after sign-up | Welcome |
Source: Webhook documentation in the Zid developer docs, September 2026.
02What are the ways to connect Zid to WhatsApp?
- Zid's WhatsApp solution or Zid App Market apps: Zid offers a WhatsApp solution built into the store dashboard for notifications and abandoned carts, and there are other apps in the Zid App Market. It works well for notifications, but check whether it covers your other channels (Instagram, Messenger and calls) and your team.
- Webhooks via the Zid API: You subscribe to events with a "Create webhook" request in the Merchant API, usually through an app registered in the Zid Partner Dashboard, then send the events to a WhatsApp API platform.
- Zapier, Make or n8n: Zid has a Zapier app with "New order", "Order status updated" and "New abandoned cart" triggers. In Make and n8n you use a Webhook or HTTP module, since we found no official Zid app on either.
According to Zid's WhatsApp solution page in September 2026: the solution is included in the Professional plan and available for a monthly fee on other plans, with a points system for messages.
Ask the Modeer 360 team about direct integration with Zid, and how order events reach the unified inbox.
03Integration setup steps
- Set up the official WhatsApp API on your store's number.
- Get API access: Create an app in the Zid Partner Dashboard, or use a tool that connects to your account through secure authorization (OAuth).
- Subscribe to events: Start with order.create, order.status.update and abandoned_cart.created, and you can add conditions such as a specific status only.
- Set the receiving URL: From your WhatsApp platform, Zapier or n8n.
- Map the fields: Customer name, order number, status, amount and tracking link to the template variables.
- Get the templates approved by Meta in the correct category.
- Test every status: Change a test order's status manually and make sure exactly one message arrives per change.
Zid can send notifications through more than one route. If you enable the WhatsApp solution inside Zid and an external integration at the same time, customers will get every message twice. Choose one source per event.
04Ready templates for Zid stores
05Mistakes that cause annoying or rejected messages
- Cart reminders after purchase: Use abandoned_cart.completed to cancel any scheduled reminder once the customer completes the order.
- Sending on every status change: Some statuses are internal (such as "Ready for warehouse pickup"). Choose only the statuses that matter to the customer.
- Marketing templates disguised as utility: Adding a discount code to an order confirmation can make Meta reclassify it as marketing.
- No prior consent: Collect consent at checkout, and comply with the data protection law.
06The conversation after the notification
This is where the real work starts. In Modeer 360, customer replies to Zid notifications land in the unified inbox, and the AI agent answers "Where's my order?" and questions about exchanges and sizes, handing over to a staff member with a summary when needed. If you want the agent to read order status directly from Zid, ask the team about how to set up the integration.
Key takeaways
- Zid sends order, payment and abandoned cart events via webhooks.
- Zapier has a Zid app; in Make and n8n you use a Webhook module.
- Choose one source per notification so messages aren't duplicated.
- Stop cart reminders once the order is completed.
Frequently asked questions
Does Zid offer WhatsApp itself?
Yes. According to its page in September 2026, Zid offers a WhatsApp solution inside the store dashboard. The difference shows when you need an inbox for every channel, an AI agent, a team and calls.
Can Zid be connected to Modeer 360?
Ask the Modeer 360 team about direct integration with Zid. The general approach through webhooks or Zapier is always available.
Which event tells me about an abandoned cart in Zid?
abandoned_cart.created when the abandoned cart is created, and abandoned_cart.completed when the order is completed from it.
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- #Zid abandoned cart WhatsApp