Can You Connect Foodics to WhatsApp? Order Notifications and Customer Loyalty for Restaurants
How to connect the Foodics POS to WhatsApp: what to automate, the Foodics Marketplace, the Foodics API and its requirements, and templates for restaurants.
Yes, though usually indirectly: through an app from the Foodics Marketplace, or through the Foodics API, which according to the Foodics Help Center requires an advanced plan or an API license, and then you send the events to a WhatsApp API platform. The most common uses are order-ready alerts, thank-you messages after a visit, and loyalty points.
01What can you automate from Foodics to WhatsApp?
| Event | WhatsApp message | Template category | Best for |
|---|---|---|---|
| New order (delivery or pickup) | Order confirmation and estimated time | Utility | Restaurants |
| Order ready | Come and collect your order | Utility | Branch pickup and cafes |
| Out for delivery | Your order is on its way | Utility | In-house delivery |
| A few hours after the visit | Thanks and a short rating | Utility | Everyone |
| Customer who has not returned in 30 days | Win-back offer | Marketing | Customers who opted in to offers |
| Points earned | Loyalty points balance | Utility | Loyalty programs |
02What integration options are available?
- Foodics Marketplace: Foodics has an integrations marketplace inside the dashboard. Search it for messaging, loyalty or WhatsApp apps, and make sure they use the official WhatsApp API.
- The API: according to the Foodics Help Center, connecting through the API requires an advanced plan or the purchase of an API license. A developer reads orders and customers and sends the events to the WhatsApp platform.
- No-code tools: at the time of writing we found no official Foodics app in Zapier or Make, so connecting through them means an HTTP module calling the API, or a periodic export to Google Sheets.
Ask the Modeer 360 team about connecting to Foodics, and about the best way for the AI agent to know your menu and prices.
Source: the integrations availability article in the Foodics Help Center, September 2026.
03General setup steps
- Check your plan: does it include the API, or do you need an extra license?
- Set up the official WhatsApp API for the restaurant's number (the number your customers know).
- Get access: from the developer or API settings in the Foodics dashboard, or through the app you install.
- Choose the events: new order and status change to start with.
- Collect the mobile number at ordering: without a valid number in the customer profile, no message will arrive.
- Map the fields: customer name, order number, branch and estimated time.
- Get the templates approved and test in one branch before rolling out.
Do not send marketing messages to everyone who paid at the cashier. A purchase is not consent to receive offers; ask for consent explicitly (with a QR card on the table, for example).
04Ready-made templates for restaurants and cafes
05Mistakes to avoid
- A message for every dine-in order: a customer paying at the cashier does not need an "order confirmation"; focus on delivery and pickup.
- An offer inside a utility message: it turns the template into marketing and raises the cost.
- No branch routing: customers reply to the message, so make sure the reply reaches the right branch team.
06From notification to the next order
In Modeer 360, the AI agent answers customer messages after the notification: it handles questions about the menu and opening hours, takes the new order and hands over to the branch when needed. Recording the order automatically in Foodics depends on the integration, so ask the team about it.
Key takeaways
- Foodics connects to WhatsApp through the Marketplace or the API.
- The Foodics API requires an advanced plan or a license, according to its Help Center.
- Buying at the cashier is not consent to receive offers.
- The key messages: order ready, thank you, and loyalty points.
Frequently asked questions
Does Foodics have built-in WhatsApp?
Check the Foodics integrations marketplace in your dashboard; integrations change constantly.
Does the Modeer 360 agent read orders from Foodics?
Ask the Modeer 360 team about the Foodics integration. Either way, the agent takes the order in the chat and notifies the team.
Do I need a developer?
Usually yes if you use the API directly, and no if you find a ready-made app in the Marketplace.
- #Foodics WhatsApp
- #POS WhatsApp integration
- #Restaurant orders on WhatsApp
- #Foodics API