Operations Guides
Hiring, training, scripts, returns and fraud protection.
Do I Need E-Invoicing If I Sell on WhatsApp? A FATOORA Guide for Sellers in 2027
If you're VAT-registered, Saudi e-invoicing applies on every sales channel. Find your FATOORA wave, simplified vs tax invoices and WhatsApp delivery.
Read the articleDo You Need a Commercial Registration or Freelance Permit to Sell on WhatsApp and Instagram in Saudi Arabia?
Selling on WhatsApp or Instagram in Saudi Arabia without a commercial registration? When a freelance permit is enough and when you need a CR or VAT.
Read the articleHow to Train Your Team to Sell on WhatsApp: A Two-Week Program
A 14-day WhatsApp sales training program: a daily schedule, chat and voice note etiquette, ready replies, role-play scenarios and a scoring rubric.
Read the articleWhat Is the Best Sales Call Script for Arabic-Speaking Customers? A Ready Script for Every Stage
A sales call script for Arab markets: opening, discovery questions, pitch, handling "too expensive" and "let me think", closing and WhatsApp follow-up.
Read the articleHow to Hire a Customer Service Agent for WhatsApp: Job Description, Interview Questions and Skills Test
Hire a WhatsApp customer service agent: a ready job description, interview questions, a hands-on chat test, a 14-day onboarding plan and KPIs.
Read the articleHow to Send a Payment Link or Tabby and Tamara Installments Inside a WhatsApp Chat
How to send a payment link or Tabby and Tamara installments on WhatsApp, how BNPL works for merchants, plus link, reminder and confirmation templates.
Read the articleHow to Handle Returns and Exchanges on WhatsApp: Policy and Ready Templates
Handle returns and exchanges on WhatsApp: Saudi Arabia's 7-day return right and exceptions, a clear return flow, collecting photos, and ready templates.
Read the articleShould You Talk to Customers in Formal Arabic or in Dialect? When to Use Each
When to write to customers in formal Arabic (Fusha) and when in dialect: a table by channel, sector and moment, one message at 3 levels, and a tone guide.
Read the articleWhat to Do If Someone Impersonates Your Business on WhatsApp: Protection and Reporting Steps
A fake number using your business name to ask customers for transfers? How to document it, report it to WhatsApp and the authorities, and warn customers.
Read the articleReady to put this into practice?
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