On a Call...
Walid Abdulwahab Al Dab'an
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CRM & Business Management Platform
One CRM for all your
The first Arabic-first CRM software that brings customer calls, WhatsApp and social messages, sales pipeline, inventory and invoicing into one cloud platform — with AI agents, workflow automation and live reporting built in.
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New Call...
Walid Abdulwahab Al Dab'an
Meet the New Generation of
Business Management
Customer calls, WhatsApp & Facebook messages, and sales orders, all in one system
Advanced Central Call System
All your calls are recorded in one place, automatically analyzed by AI with instant summaries to track every detail.
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One platform to manage customer chats
The system gathers all your customers’ messages from different social platforms into one screen.
Turn your customers’ inquiries into sales
From the first contact to closing the deal, track every request step by step to speed up and multiply your sales cycle.
Welcome to the new generation of CRM systems
Solutions
Cloud Calls System
Integrated Calls Centerwith Future Capabilities
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One Number for All Calls
Elevate your customer communication to the level of top companies with Modeer 360. One central phone number for all calls
Better than traditional PBX
Our system saves you the cost of installing expensive PBX hardware
Supports branches & departments
One number handles all calls, no need for multiple phones
Never miss a call
Handle dozens of calls at once with auto-queue, without showing busy
Centralized call monitoring
Track all branch and department calls from one screen
No Installation Devices Or Setup Costs
Reduce Missed Calls
Boost Sales Through Calls
Reduce Call Costs
Satisfied Customers
Analyze Your Calls with the Power of AI
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No need to listen to every call — our system analyzes all your employees' calls, evaluates them, and alerts you to underperforming or review-worthy calls, while also providing advanced analytics on your calls.
Quick Summary
The call lasted around a minute and focused on booking an appointment and following up on previous tests with Dr. Ahmad. The client was surprised the agent knew her name, and the agent explained that they use the Modeer360 system, which stores all patient records for fast and accurate service. The appointment was confirmed for 5 PM, and the agent promised to send the test details and pricing via WhatsApp. Toward the end, the client requested to be transferred to the lab department for pregnancy-related blood test questions, and the call was transferred. The client expressed high satisfaction with the speed and quality of the service.
Listen/Talk Ratio
Employee spoke 60%
Employee Call Rating
Customer Feeling
Client very satisfied
Customer Chat Management All in One Place
No more lost or scattered messages. Stay in control, convert inquiries to orders with AI-powered tools.
Unified inbox
View and reply to all platform messages in one screen.
Order tracking
Monitor customer inquiries from first contact to invoice issuance.
AI analysis
Instant summaries for chats and response evaluations using AI.
Customer profile
All conversations for each customer from various platforms in his profile.
Live chat monitoring
Staff guidance, internal notes, and automatic chat assignment.
Chat feedback
Send a survey after each chat to gauge customer satisfaction and improve service.
Certified by Meta
For secure information and fast communication
Sales System
Full sales management
From first contact to invoicing
Double your sales easily and give your team smart tools to record, track, and complete orders quickly, all within a system fully integrated with all customer communication channels.
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Unified platform for receiving & Managing Client orders
Gather all purchase orders in one place, from calls, WhatsApp, or visits. System creates orders automatically, shows them in a clear board for classification, assignment, and tracking.
Any sales-related call, message, or interaction becomes a 'potential request'
Distinguishes inquiries from confirmed orders for faster sales conversion
Dedicated customer file linked to purchase order for easy management
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Full Control from the First Moment
Control purchase order details from creation: choose products, check stock, assign staff (manual or auto). Add info, adjust sales stages for smooth, clear management.
Full freedom to define sales stages and workflow
No need for multiple data entries, saving time
Order automatically linked to customer file with saved interactions/notes
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Organize Sales Team Tasks with Customers
System allows creating tasks for each order (follow-ups, meetings) with reminders. Ensure team adherence, monitor results for better vision, no missed clients.
Supervisors can create tasks for employees to complete
Multiple task types: calls, meetings, sending offers, etc.
Complete control screen to track task status and completion
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Complete the Sale in One Click
Issue invoices directly from the system, save payment details, choose methods. Track installments, receive payments, view clear financial status. Keep financial transactions complete without switching programs.
Full support for payment options (cash invoices \ installments)
Track customer installments with automatic payment reminders
Issue invoices directly without entering additional data
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Advanced Inventory Management System
Discover the #1 easy-to-use warehouse management system – designed for complete control over your stock operations without complexity.
Live Sales Monitoring
Track product movement live from warehouse entry.
Instant Alerts & Notifications
System sends automatic alerts for low quantity or minimum stock level.
Smart Reports & Statistics
Get detailed reports to analyze your stock and sales performance.
Vendor Management
Track all vendor activities, invoices, and related purchase orders.
Smart Automatı on System
Let the system work for you using the latest digital management tools. No need to perform repetitive daily tasks manually; define the actions required for your business, and the system will execute them automatically.
Set Conditions
Specify the scenarios and conditions for execution based on your business processes, and define the next action to be performed
Define Actions
Use the automation system to select recurring tasks and actions you want to be carried out automatically
Automatic Execution
Once a condition is triggered, the system acts on your behalf with precision. Every action is performed on time, without delays, reminders, or errors
How Does It Help Your Work?
Automated Lead Follow-Up
Track new leads as soon as they show interest by creating automatic tasks for the appropriate employee, ensuring no opportunity is missed
Automated Customer Communication & Offers
Activate smart scenarios to engage clients at the right time, such as automatically sending special offers if a client delays making a decision after a quote
Custom Follow-Up & Supervision Alerts
Monitor employee performance closely, and set automatic alerts to notify management when follow-ups are delayed or assigned tasks are ignored
Customer Management
Customer Data Management in One Place
Everything you need to manage your customers in one place — smart, simple, and hassle-free
Customer Information
A unified file that includes all customer data and information, customizable to your company’s needs, with a timeline that displays all interactions and actions taken.
Basic Customer Info
Custom Fields
Average Rating
Communication Methods
Subscribe now to enjoy all the features.
Explore the many other features and tools within the system that help you take control of every detail of your business.
Diverse Solutions forIndustries and Sectors
Designed to suit various industries, giving you the tools you need to grow your business efficiently
Maintenance Centers & Home Services
Marketing, Advertising & Consulting Firms
Beauty Salons & Training Centers
Law Firms
Medical Clinics
Real Estate Companies
Retail Companies & Showroom Chains
Small or Medium E-commerce Stores
Maintenance Centers & Home Services
Marketing, Advertising & Consulting Firms
Beauty Salons & Training Centers
Law Firms
Medical Clinics
Real Estate Companies
Retail Companies & Showroom Chains
Small or Medium E-commerce Stores
And many other business types...
Managing Your Team Has Never Been Easier!
Track team performance, organize tasks, and manage permissions precisely — all from one place for better efficiency and organization
Simplified Task & Team Management
Assign tasks clearly and monitor progress to ensure smooth workflows and top performance—no hassle.
12%
Marketing Team
In Progress
12
Tasks
Overdue
6
Tasks
Schedule Unit Purchase Meeting
Monday, July 7, 2024
Today's Tasks
24
Tasks
Assigned Team Members
Performance Reviews
Monitor your team's performance and guide them toward improvement through periodic evaluations and constructive feedback from management.
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Roles & Permissions
Organize your team efficiently by defining the powers and responsibilities of each member in line with their role within the organization.
Customer Support
Sales Representative
Marketing Manager
Property Developer
Track employee performance and tasks in one place
Monitor your team in real time and see who has completed their tasks and who is behind.
Magda Ibrahim
Online Now
Today's Tasks
(6 / 12)
90%
New Deals: 14
Closed Deals
4
Nadia Nasser
Offline Now
Today's Tasks
(6 / 12)
20%
New Deals: 14
Closed Deals
4
Salma Ibrahim
Offline Now
Today's Tasks
(6 / 12)
90%
New Deals: 14
Closed Deals
4
Frequently Asked Questions
between Users
What makes Modeer 360 different from other CRM systems?
It is an Arabic CRM built cloud-first, and it combines things most vendors sell separately: a cloud call center, an omnichannel inbox for WhatsApp and social messaging, sales pipeline management, inventory and invoicing. That makes it an all-in-one CRM and a customer experience platform — one CX platform rather than several integrations to maintain.
Can I manage WhatsApp and social messages from the CRM?
Yes. WhatsApp Business API, Facebook Messenger, Instagram and website live chat arrive in one shared inbox, and every conversation is linked to the customer record — so WhatsApp becomes part of your CRM rather than a separate multi-channel silo.
Does the platform include AI?
Yes. An AI assistant handles conversations around the clock, qualifies buyers, summarises long threads and suggests replies, and conversational AI extends to calls through transcription and sentiment analysis — so AI customer service works across chat and voice.
Can it automate repetitive work?
Yes. Business automation covers workflow rules, automatic task creation, smart assignment and escalation paths, with a run history showing exactly what each automation did.
Is it suitable for small businesses as well as large teams?
Yes. It works as a small business CRM from three users upward and scales to larger teams with supervisors, so the same CRM for small business and growing companies keeps the same customer engagement tools — calls, messaging, pipeline and reporting — at every tier.
Why Choose Modeer 360 System?
Designed in Arabic
Designed in Arabic to meet the needs of companies in the Arab world, with a support center that provides assistance in your language
Easy to Use Interfaces
A clean, intuitive design enables users to navigate easily without complex training
AI-Powered System
Smart analytics and automated recommendations enhance team performance and provide realtime customer insights
Integrated System
Seamless integration across modules like chats, deals, and contacts for a unified experience
Instant and flexible experience
Instant onboarding with no complex setup, offering a flexible experience for all team types
