How to Connect Shopify to WhatsApp: Order, Shipping and Abandoned Cart Notifications for Arab Stores
Connect your Shopify store to WhatsApp: available events, where to create a webhook in settings, Shopify Flow, Make and Zapier, plus Arabic templates.
In Shopify you create a webhook under Settings, then Notifications, then Webhooks, choose events such as order creation, payment or fulfillment, and send them to a WhatsApp API platform. Alternatively, use an app from the Shopify App Store, or Make, Zapier or n8n, all of which support Shopify.
01What can you automate from Shopify to WhatsApp?
| Shopify event | WhatsApp message | Template category | Note |
|---|---|---|---|
| Order creation | Order confirmation | Utility | Instant |
| Order payment | Payment received | Utility | Useful for bank transfers |
| Fulfillment creation | Shipped, with tracking number | Utility | When the tracking number is entered |
| Checkout update with no order | Abandoned cart reminder | Marketing | Needs wait logic |
| Order cancellation | Cancellation and refund confirmation | Utility | Cuts down inquiries |
| A few days after delivery | Review request | Utility | Via scheduling in your tool |
Shopify does not send an event called "abandoned cart" in its standard webhook list; you detect it from Checkout events with a waiting period, or through the abandoned checkout trigger in Shopify Flow or Zapier.
02Three ways to connect
- Shopify App Store: it has many WhatsApp notification apps. Before installing, make sure the app uses the official WhatsApp API, not WhatsApp Web, and that customer replies reach your team.
- Webhooks: under Settings, then Notifications, then Webhooks, then "Create webhook", you choose the event, JSON format, the receiving URL and the API version.
- Make, Zapier and n8n: all three have a Shopify app with ready-made triggers, and Shopify's own Shopify Flow can send an HTTP request to any URL when a given event happens, on plans that support it.
Ask the Modeer 360 team about a direct Shopify integration and the best way to get your store's events into WhatsApp templates.
Source: Shopify Help Center, creating webhooks page, September 2026.
03Setup steps
- Activate the official WhatsApp API on your store's number and set up a Meta business account.
- Create the webhook: Settings, then Notifications, then Webhooks. The event cannot be changed after creation, so create one webhook per event.
- Choose JSON and enter the receiving URL from your WhatsApp platform or automation tool.
- Use "Send test notification" in Shopify to confirm the data arrives.
- Map the fields: first name, order number, total and tracking link to [Name], [Order number], [Amount] and [Tracking link].
- Get your Arabic templates approved by Meta.
- Place a test order in your store and run each stage manually.
If delivery keeps failing, Shopify deletes app webhook subscriptions and sends an alert to the owner's email. Watch your inbox and the error log in the first week.
04Ready-made templates for Shopify stores
05Mistakes to avoid
- Number format: Shopify stores the phone number exactly as the customer typed it. Convert it to international format before sending.
- Duplicate notifications: turn off SMS or WhatsApp messages from other apps for the same events.
- Abandoned cart messages without consent: add a marketing opt-in option on the checkout page.
- An English template for an Arabic-speaking customer: submit an approved Arabic version of every template.
06After the notification: the conversation in your inbox
With Modeer 360, the AI agent answers this question in seconds, understands dialect and voice notes, and logs the conversation in the customer's profile. If the customer asks for an exchange or complains, it hands over to a team member with a summary, so the customer does not have to tell the story again.
Key takeaways
- Shopify webhooks live under Settings, then Notifications, then Webhooks.
- There is no direct abandoned cart webhook; use Checkout events, Flow or Zapier.
- Make, Zapier and n8n all support Shopify.
- An approved Arabic template for every event, and numbers in international format.
Frequently asked questions
Are the WhatsApp apps in the Shopify App Store official?
Not all of them. Make sure the app uses the official WhatsApp API to avoid getting your number banned.
Is Modeer 360 integrated with Shopify?
Ask the Modeer 360 team about a direct Shopify integration. A general connection via webhook or Make is available either way.
How do I detect abandoned carts in Shopify?
Through the abandoned checkout trigger in Shopify Flow or Zapier, or with Checkout events and a waiting period.
Are notifications free?
No. Utility templates have a per-message price that depends on the country, and from October 1, 2026 they are charged even when sent inside an open service window.
- #Shopify WhatsApp notifications
- #Shopify webhook
- #Shopify Flow WhatsApp
- #Shopify abandoned cart