How to Send Aramex and SMSA Shipping Notifications on WhatsApp: Tracking and Failed Deliveries
Send Aramex and SMSA shipping notifications on WhatsApp: tracking number, out for delivery, failed delivery and rescheduling. Setup options and templates.
The easiest route is usually your store platform: when a shipment is created or updated in Salla, Zid or Shopify, you receive an event with the tracking number and send it in a Utility template. Carriers such as Aramex and SMSA offer tracking APIs you can poll for status updates. The most important message is the failed delivery notice with an option to reschedule.
01What should you send customers while an order ships?
| Shipment status | WhatsApp message | Template category | Priority |
|---|---|---|---|
| Shipment created | Tracking number and carrier | Utility | High |
| Out for delivery | The courier is on the way today | Utility | Very high |
| Delivery failed | We couldn't reach you: pick a time | Utility | Highest |
| Delivered | Delivery confirmation | Utility | Medium |
| Delayed | Apology and a new date | Utility | High |
| Return | Return received and refund status | Utility | Medium |
The "out for delivery" message alone reduces failed deliveries, because it reminds the customer to be available and answer the courier, especially on cash on delivery orders.
02How to connect with Aramex and SMSA
- Through your store platform: if you ship via Salla, Zid or Shopify, shipment created and updated events reach you from the platform itself by webhook. This is usually easier than integrating with the carrier directly.
- Carrier APIs: Aramex offers shipping and tracking APIs through its developer center, and SMSA offers web services for shipping and tracking. Tracking usually works by polling the status with the shipment number, not by instant push notifications.
- Shipping aggregators and automation tools: some multi-carrier shipping platforms send a webhook when a status changes. With Make or n8n, you can build a schedule that checks open shipments every hour and sends a message when something changes.
Ask the Modeer 360 team about connecting with the carrier or shipping platform you use.
Source: Aramex Developer Center and the shipment tracking API guide, September 2026.
03Setup steps
- Choose your status source: the store platform, the carrier, or a shipping aggregator.
- Get your access credentials: from the developer or API settings in the carrier's dashboard (merchant account and account number).
- Standardize status names: every carrier names statuses its own way, so map them to the six statuses in the table above.
- If the integration relies on polling: run an hourly check on open shipments only, and send a message when the status changes.
- Map the fields: tracking number, carrier name, city and expected delivery date.
- Get your templates approved and test them on a real shipment from creation to delivery.
Never send an unofficial tracking link or an anonymous short link. "Your shipment is on hold, pay a fee" messages are among the most common scams using carrier names, and customers have learned to be wary of them.
04Ready-to-use shipping templates
05Common mistakes
- Too many messages: don't send every internal step (arrived at the warehouse, left the warehouse). Three or four messages are enough.
- Failed delivery with no options: a message without rescheduling buttons wastes the chance to save the order.
- Confirming the order after shipping: cash on delivery orders should be confirmed before they ship, not after.
- Duplicate notifications from two senders: if the carrier also messages the customer, make it clear that your message comes from your store.
06Handle "Where's my order?" without overloading your team
This is the most common question online stores receive. In Modeer 360, the AI agent replies instantly: it asks for the order number, shares the information available to it, and arranges a redelivery time or hands the case to a team member with a summary. When a call is needed, the agent calls from the cloud call center, and the call is saved to the customer's profile.
Key takeaways
- Your store platform is usually the easiest source of shipment status.
- Aramex and SMSA tracking APIs usually work by polling, not instant notifications.
- An "out for delivery" message plus a rescheduling option reduces failed deliveries.
- All shipping messages are Utility templates.
Frequently asked questions
Do Aramex and SMSA send WhatsApp messages to customers themselves?
Carriers may send their own messages to the recipient. A message from your store's number builds your own relationship with the customer.
Is Modeer 360 integrated with Aramex or SMSA?
Ask the Modeer 360 team about connecting with the carrier or shipping platform you use.
How many shipping messages should I send per order?
Three to four: the tracking number, out for delivery, delivered, and a failed delivery message when needed.
How much do shipping messages cost?
A Utility template in Saudi Arabia costs about $0.0107 per message, and from October 1, 2026 it is charged even if the customer service window is open.
- #Aramex WhatsApp
- #SMSA WhatsApp
- #WhatsApp shipment tracking
- #Failed delivery