<link rel="stylesheet" href="https://fonts.googleapis.com/css2?family=Cairo:wght@400;600;700&family=Inter:wght@400;500;600;700&family=Poppins:wght@400;500;600;700;800&display=swap"> <link rel="stylesheet" href="https://kit.fontawesome.com/dcf99332e3.css" crossorigin="anonymous">
Modeer 360 Wiki · always up to date

The small business encyclopedia for the Arab world

Everything a business owner needs to sell and serve customers over WhatsApp, calls and AI: terms explained, free tools, ready-made templates, and guides for every industry and country.

articles & guides
174
terms explained
110
interactive tools
35
ready templates
682
country guides
9
Country guides

WhatsApp for business in your country: prices in your currency, laws and seasons

Saudi Arabia+966Marketing message ≈ SAR 0.22
UAE+971Marketing message ≈ AED 0.21
Kuwait+965Marketing message ≈ 24 fils
Qatar+974Marketing message ≈ QAR 0.12
Bahrain+973Marketing message ≈ 15 fils
Oman+968Marketing message ≈ 13 baisa
Jordan+962Marketing message ≈ 28 fils
Egypt+20Marketing message ≈ EGP 3.36
Morocco+212Marketing message ≈ MAD 0.40
Prices are approximate, converted from Meta’s USD rates to local currency, last reviewed on 30 September 2026.
New tool2027 marketing seasons calendarRamadan, Eid, national days, White Friday and back to school: when to send and what to write, for every country.Open the calendar
Glossary

Terms you hear every day, explained simply

All terms
نافذة خدمة العملاء 24 ساعة24-Hour Customer Service WindowA 24-hour period that starts from the customer's last message, during which the business can reply with any message type, no template needed. After it closes, you can only message the customer with an approved template.مزوّد حلول الأعمال BSPBusiness Solution Provider (BSP)A Meta-approved company that provides the WhatsApp Business API to businesses, helps with registration and offers a platform for management, billing and support.الموافقة المسبقة Opt-inWhatsApp Opt-inA customer's explicit agreement to receive your WhatsApp messages before you send them templates. Meta's policy and data protection laws require it for marketing.وكيل الذكاء الاصطناعيAI AgentAI software that understands a customer's request and carries out real tasks such as replying, booking, taking orders and updating the CRM, not just answering from a fixed list.قالب رسالة واتسابWhatsApp Message TemplateA message with fixed text that Meta reviews and approves in advance. It is the only way to start a conversation with a customer or message them after the 24-hour window closes, and it accepts variables such as name and order number.الرد الآلي الصوتي IVRIVR (Interactive Voice Response)A system that answers callers with a voice menu and routes them to the right department by keypad or speech.نظام إدارة علاقات العملاءCRM (Customer Relationship Management)A system that keeps each customer's details, conversations, deals and follow-up dates in one place, so the team knows where every customer stands.اشترِ الآن وادفع لاحقاً BNPLBuy Now, Pay Later (BNPL)An installment service that lets customers split a purchase into payments, usually four interest-free installments, while the BNPL provider pays the merchant for a fee.
WhatsApp template library: 682 copy-ready templatesSearch by industry or category, copy a template in one click, and edit the variables in brackets.
Open the library

Ready to put this into practice?

WhatsApp, Instagram, Messenger and calls in one inbox, an AI agent that sells, and a CRM with invoicing. Try Modeer 360 free for 7 days, no credit card needed.