WhatsApp quick replies: 148 ready-made templates

Sorry, I didn't quite get that. Could you explain a bit more, or would you like me to connect you with a colleague?

I've connected you with [Agent name] and shared a summary of your request. They'll reply within minutes.

Hi [Name], our WhatsApp service is temporarily unavailable, but we can help you here just as quickly. What can we do for you?

Happy to help. [Product] is available for KWD [Price], with delivery within [Duration]. Shall I confirm the order for you?

Thank you, [Name]. For your protection, please don't send card or ID numbers in this chat. I'll connect you with a colleague who can continue securely.

We've received your request to delete your data, [Name]. We'll confirm within [Duration] once we've verified your identity.

Of course, [Name]. We've logged your request for a copy of the data we hold about you and will send it within [Duration] after verification.

Hi [Name], this is [Agent name]. I've read your message and I'm reviewing your request now. I'll be back with you in a couple of minutes.

To help you faster, please send me your order number and city in a single message.

[Name], I've passed your chat to [Colleague name], who specializes in [Topic]. They have all the details, so you won't need to repeat anything.

It was a pleasure helping you, [Name]. If you need anything else, just reply to this chat and we'll pick it up from here.

Happy to help. Shipping to Cairo and Giza takes [Duration] for EGP [Amount], and to other governorates [Duration]. Shall I prepare your order?

Hi [Name], [Product] is available for [Price], with delivery to [City] within [Duration]. Payment options: [Payment methods]. Would you like me to confirm your order?

Your request has been resolved, [Name]. If you need anything else, reply to this chat at any time.

Yes, I'm an AI assistant here to help you quickly. Would you like to continue with me, or shall I connect you with someone from the team?

Of course, [Name]. I've connected you with [Agent name] from our team and shared a summary of your request. They'll reply within [Duration].

To complete your booking, I need your full name and mobile number. We'll use them for this booking only, in line with our privacy policy.

Sure, I'll check your order and get back to you within minutes.

The [Product] in the video is [Price], with delivery to [City] within [Duration]. Which size would you like?

The [Service] you saw in the video is available on [Day] at [Time] or [Time]. Which one suits you?

Thank you, [Name], for your review and kind words about [Service]. We look forward to seeing you again.

Thank you for your feedback, [Name], and we're sorry your order arrived late. We've raised it with our delivery team and would be glad to make it up to you. Message us on our business WhatsApp and we'll help you right away.

We apologize, [Name]. That is not how we want our customers treated. Your feedback has reached management and we're following up internally. Please contact us on our business WhatsApp so we can hear the details from you.

Thank you for your honesty, [Name]. Our prices include [What the price includes], and we understand they may not suit everyone. We have options starting from [Price], and we'd be happy to recommend the best fit on our business WhatsApp.

We're sorry [Product] reached you in this condition, [Name]. You're entitled to an exchange or refund under our policy. Message us on our business WhatsApp with your order number and we'll sort it out today.

We're sorry about the wait, [Name]. [Day or period] was unusually busy, and we've added [Action] so it doesn't happen again. We hope to see you again and give you a better experience.

Thank you, [Name], and we apologize for the mistake in your order. That shouldn't happen, and we've reviewed how we prepare orders. Contact us on our business WhatsApp and we'll put it right.

Thank you for your rating, [Name]. We'd really like to know what didn't meet your expectations so we can improve. We'd be glad to hear from you on our business WhatsApp.

Thank you for sharing. We checked our records and couldn't find a visit or order matching these details. If you're a customer of ours, please contact us on our business WhatsApp with your order number so we can understand what happened and fix it.

Thank you, [Name]. Your words made the whole team's day. We look forward to your next visit, and don't miss [Product or service].

Thank you, [Name]. We passed your thanks on to [Staff name, with permission], who was delighted. It's always a pleasure to serve you.

Thank you for your rating, [Name]. We'd love to know what could have made your experience better. Your feedback helps us, and you can send it to us on our business WhatsApp.

With pleasure. Delivery within Amman takes [Duration] and costs JOD [Amount], and to other governorates [Duration]. Shall we confirm your order?

To make sure your order [Order number] arrives without delay, we need a mobile number the courier can call. You can share it with one tap or type it here.

Welcome, [Name]. To find your order quickly, please send us your order number or the mobile number you ordered with.

Would you like the invoice in your personal name or a business name? If it's for a business, please send us the official name, VAT number and national address.

Yes, our invoice is electronic and compliant with ZATCA (Zakat, Tax and Customs Authority) requirements, with a QR code you can use to verify it.

[Product] is [Price] and includes [What's included]. Most of our customers choose [Option] because [Reason]. Shall I send you the photos?

Take your time, [Name]. So I can help: what's holding you back, the price, the size or the delivery time?

Before: [Current problem]. After [Service]: [Result]. That's what happened for [Customer type] last month. Would you like the same plan?

[Name], [Product] is one of our most ordered items this month. Here's what a customer who received it yesterday said: "[Customer review]". Shall we confirm your order?

A [Specification] battery means you charge it once and forget the charger all day. Would you like it in [Color] or [Color]?

I don't want to bother you, [Name], just checking: do you still need [Product], or shall we close the request? Your reply helps us serve you better.

You can cancel or return your order within 7 days of delivery if the product hasn't been used, except for items made to your specifications. Send us your order number and we'll arrange the pickup.

You can reach us on this number or by email at [Email], and our address is [Address]. We reply from [Hour] to [Hour].

Thank you for contacting [Company name]. Our working hours are from [From] to [To], and we'll reply as soon as we're back. For urgent requests, type "urgent".

Suggested voice script: Welcome to [Company name]. You can also message us on WhatsApp on this same number.

Welcome! We deliver within [Emirate] in [Duration], and delivery is free on orders over [Amount] AED. What exactly do you need?

[Product] is on offer at [Price] instead of [Old price], with delivery in [Duration]. Shall I confirm your order?

All right, [Name], I've transferred your chat to [Agent name] with a summary of your request, and they'll reply within [Duration].

Your question matters, and I don't want to give you inaccurate information. I'll check with the team and get back to you within [Duration].

Hi [Name], this number is now the business number for [Business name]. My new personal number is [Number], please save it.

Thank you for your message. Our working hours are from [From] to [To], and we'll reply as soon as we're back tomorrow.

Welcome! [Product] is [Price] SAR, with delivery within [City] in one day. Shall I prepare your order?

The monthly subscription to [Program name] is [Price] and includes [Content]. You get access right after payment. Shall I send you the payment link?

Hi [Name], to serve you faster we now communicate from the official [Company name] number: [Number]. Tap the link and send "Hello". All your order details are saved with us: [Link]

Thank you for reaching out, [Name]. This number is no longer used for customer service. Please contact us on our official number [Number] and we'll help you right away.

Your question needs my specialist colleague, [Name]. I've transferred you to them with your request details, and they'll reply within [Duration].

I don't have confirmed information about [Topic], and I don't want to give you a wrong answer. Shall I transfer you to a team member who can check for you?

Hello [Name]! Our AI assistant can answer you right now, and our team will follow up with you from [Time].

Your order: [Product] x [Quantity]. Total including shipping: [Amount]. How would you like to pay?

Here is the payment link for your order of [Amount], valid until [Time]: [Payment link]. You can pay with mada, Apple Pay or card.

Your chat has been transferred to the [Branch name] team, [Name]. [Agent name] will reply within minutes.

Your order summary: [Model], color [Color], length [Length], size [Size]. Total [Amount] SAR including delivery to [City]. Shall we confirm?

To make sure our advice is accurate and your information stays confidential, we only discuss legal details with the lawyer during the consultation. Would you like me to book the earliest available slot?

To deliver your order, please send us your location using the share button, your district name, and a contact number for delivery.

Your coverage question will be answered by a specialist based on your policy terms. [Agent name] will contact you within [Duration].

Please note: [Company name] will never ask for your card details or verification code in chat, and payment links are only sent from this verified number.

Thanks, [Name]. Our team starts at [Time], but our AI assistant can answer your questions about prices and delivery right now. What would you like to know?

I've transferred you to [Agent name] with a summary of your request, so you won't need to repeat yourself. They'll reply within minutes.

Hi! [Product] is [Price], and it's available in [Colors]. Would you like me to place the order for you?

We deliver to all cities within [Duration], with free delivery on orders over [Amount].

Thanks for engaging with our story! The product is available now. Would you like the link, or shall I place the order for you here?

Hi! Our team is available from [Time], and our AI assistant can answer your questions about prices and availability right now.

Great! Available sizes: [Sizes]. Tell me your approximate height and weight and I'll recommend the best size for you.

Your safety comes first. Send us your current location and a short description of the problem, and our on-call team member will call you within [Duration]. If there has been an accident, please follow the official reporting procedures first.

We are sorry, [Name], and we have received your feedback. We will get back to you with a solution within [Duration], and if the service needs to be redone, we will arrange it at no cost in line with our policy.

We understand, [Name]. Your package allows one freeze of up to [Duration]. Send us the start date and duration, and our team will confirm within [Duration].

Your nearest on-call branch tonight: [Branch name], [District], open until [Time]. Here it is on the map: [Location].

For your safety, this question is answered by a qualified pharmacist over a phone call. They will call you within [Duration] on this number. Would you like the call now or at another time?

We accept medicine orders through [App, website, or branch] in line with current regulations. You can order there, and we are here for any general questions.

Hi [Name]! Your order [Order number] is now with the courier and will reach you within [Duration]. Tracking link: [Link]

We are sorry about your experience, [Name]. Send us a photo of the product and your order number, and we will arrange the return within [Duration].

I have transferred your chat to [Agent name] from our support team, who will reply within minutes.

The expected timeline for your application is stated in your Musaned contract: [Duration]. It depends on procedures in the sending country, and we will update you at every stage.

[Perfume name] lasts roughly [Number] to [Number] hours on skin, and longer on clothes. For the best longevity, spray it on your pulse points right after a shower.

We're sorry, [Name], and we want to make it right. What bothered you the most?

We're sorry, [Name], your experience wasn't up to standard. What bothered you the most? We want to make it right.

Hi [Name], prices start from [Price] depending on [Option]. To recommend the best fit, what exactly do you need?

Great question, [Name]. Let me check and get back to you within [Time].

These are the available options. Which one suits your taste best? I can reserve one for you right now.

I understand. The difference with us is [Feature] and [Warranty]. Would you like me to walk you through the comparison?

Great, [Name]. Shall I send you the payment link now? Delivery will be [Appointment].

I understand, [Name]. Your request needs a manager's approval. I've passed it to them now, and we'll get back to you within [Time].

To help you quickly, [Name], could you share your order number or the registered mobile number?

Installments are handled by [Provider name]: you split the amount into payments according to their terms, and complete sign-up and approval directly on their page. We receive and prepare your order as soon as it's approved.

To help you faster, please send us a photo of the whole product, a close-up of the defect, and a photo of the label.

We're sorry, [Name]. This product is in the [Category] category, which is non-returnable under our published policy. However, we can help you with [Suitable alternative].

We can exchange the size for you instead of a refund, and the replacement will reach you within [Duration]. Would you prefer an exchange or a refund?

Of course, [Name]. I'll check on your order and get back to you in a few minutes.

Hi [Name], yes, this is our official number. Any other number using our name is not affiliated with us. Never transfer money to a personal account or share a verification code with anyone. If you receive a suspicious message, send us a screenshot of it.

You're right, [Name], and we apologize for [Problem]. This isn't the standard we want for you.

We've arranged [Solution], and it will be ready [Appointment]. I'll follow up personally and keep you updated every step of the way.

And to thank you for your patience, we've added [Compensation] to your next order.

I'd like to understand more and resolve this quickly. Is it okay if I call you now?

Do you deliver outside Saudi Arabia?

The agent told me yesterday there's a 50% discount. Please apply it for me.

What do you think, should I invest in stocks?

[Product] is [Price] SAR including VAT. If you'd like help choosing the right size or color, I'm here.

Delivery within [City] takes [Number] to [Number] business days, and [Number] to [Number] days to other cities. Once your order ships, you'll receive the tracking number here.

We're sorry, [Product] is currently out of stock. We expect it back within [Duration]. Would you like us to let you know as soon as it's available, or suggest a similar alternative?

We're sorry, [Name], that your order [Order number] is delayed. The reason is [Reason], and the new expected date is [Date]. We're following it up personally and will keep you posted.

Your refund of [Amount] for order [Order number] was approved on [Date]. It will appear in your account within [Number] business days, depending on your bank.

Thank you for explaining, [Name], and we're sorry about what happened. We've logged your complaint under reference [Ticket number] and will get back to you with a solution within [Duration] at the latest.

Your question needs my colleague in [Department] to give you an accurate answer. I've transferred the chat to them with a summary of your request, and they'll contact you here within [Duration], so you won't need to explain again.

To check your order quickly, could you send me the order number? You'll find it in your confirmation message or email.

We're located in [District], [Street], [City], next to [Nearby landmark]. I've sent you the map location in the next message. We look forward to your visit.

We're open [Day] to [Day], from [Time] to [Time], and closed on [Day off]. You can message us anytime and we'll reply as soon as we open.

We accept the following payment methods: [Payment methods]. You can choose the one that suits you at checkout.

Yes, you can split the amount with [Installment provider] into [Number of installments] payments, subject to their terms and approval. Shall I send you the payment link?

[Product] comes with a [Duration] warranty against [Fault type]. To use the warranty, keep your invoice, and if you run into a problem, send us your order number and a photo of the issue.

You can exchange the product within [Number] days of delivery, as long as it's in its original condition with the invoice. Send me your order number and the product you'd like to exchange, and I'll arrange the rest.

Of course, we can arrange a return. Please send me your order number, the reason for the return and a photo of the product, and we'll send you the return instructions and pickup time.

It was a pleasure helping you, [Name]. How would you rate your experience with us today? Your feedback helps us improve.

It was a pleasure helping you, [Name]. If you need anything else, message us here anytime. Have a great day.

Hi [Name], just checking that you received my reply about [Topic]. If you have any questions, I'm here, and if now isn't a good time, no problem at all.

You're right to be upset, [Name], and what happened doesn't reflect our standard of service. I'm personally following up on your case now, and within [Duration] you'll have a clear answer with a solution.

To understand the problem accurately and fix it quickly, could you send a clear photo of the product or the damaged part? If possible, include a photo of the label or barcode too.

Before we ship your order, let's confirm your address: [City], [District] district, [Street], [Building number]. Is this correct?

For [Occasion], our hours from [Date] to [Date] will be [Time] to [Time]. Orders placed during the holiday will ship starting [Date]. Season's greetings.

We'd be happy to prepare a quote for you. Could you send us: your company name, the products and quantities needed, the delivery city and the required date? We'll send the quote within [Duration].

Of course, we'll call you. What time suits you today? And should we call this same number?

I received your voice note and understood your request about [Topic]. I'll look into it and get back to you within [Duration].

Thank you for reaching out. Our team is currently offline, and we'll reply as soon as we're back at [Time]. Please leave your request in detail so we can help you quickly.

Your request is for our [Department] team, and I've transferred it to them with all the details. My colleague [Agent name] will reply to you in this same chat.

Let me check this with the team and get back to you within [Duration]. No need to message us again; the reply will come to you here.

Our current prices are the best available, but we have [Offer] on orders over [Amount] SAR. Would you like me to calculate your total with the offer?

The difference in short: [First product] is suited to [First use], while [Second product] is better for [Second use]. Tell me your main use and I'll recommend the best fit.

Your order has been registered, [Name], under number [Order number], and the total is [Amount] SAR. We'll let you know here as soon as it ships.

Shipping costs [Amount] SAR, and shipping is free on orders over [Amount] SAR. Your current order needs just [Amount] SAR more to qualify for free shipping.

Of course, [Name]. I've escalated your request to our team supervisor, [Supervisor name], with a full summary of the conversation, and they'll contact you within [Duration].

To confirm your appointment, we need: your full name, the service you'd like, and the day and time that suit you. We'll confirm your booking right away.

You can use the code [Promo code] on the checkout page before completing your order. It's valid until [Date]. If it doesn't work, send me a screenshot and I'll help.

The tax invoice for your order [Order number] will come with the shipment and to your email. If you need it issued to a company, send me the company name and VAT number.

We're sorry for the late reply, [Name]. We've had a high volume of messages. I'm with you now; how can I help?

We're sorry, delivery to [Area] isn't available at the moment. We can send your order to the nearest pickup point in [City], or you can collect it from our branch. Which do you prefer?

Hi [Name], I noticed your order wasn't completed. If you ran into a payment issue or have a question about the product, let me know and I'll help you finish it.

No problem, [Name]. The nearest available slots are: [First slot], [Second slot], [Third slot]. Which one works for you?