How an Abaya Store Sells on WhatsApp: Sizes, Tailoring and Confirmed Cash-on-Delivery Orders
WhatsApp for abaya stores: from Instagram ad to order, an AI agent that asks height and size, cash-on-delivery confirmation, and 8 ready templates.
An abaya store sells on WhatsApp in three steps: an AI agent greets the customer from the ad, asks her height, size and color and shows the pieces; then it confirms the order and address before shipping, especially for cash on delivery; then it follows up on tailoring and shipping and asks for a review. What costs a store most is the wrong size and orders refused at the door.
01The customer's journey on WhatsApp
| Stage | The message | Automation or agent |
|---|---|---|
| From the ad | The customer taps the ad and asks about the design | AI agent replies with photos, price and colors |
| Size | Height, size and sleeve length | The agent converts height to abaya size using your chart |
| Tailoring | Extra measurements and turnaround time | The agent collects measurements, and the tailor reviews them |
| Order | Order summary, total and address | Written confirmation with buttons |
| Cash-on-delivery confirmation | Confirmation before shipping | Automated utility template |
| Preparation and shipping | Ready date, then the shipment number | Utility template |
| After delivery | Review and fabric care instructions | Survey + tip |
| Seasons | Ramadan and Eid collections | Campaign only to those who opted in |
02An AI agent that knows height and size
A customer writes from a TikTok ad: "I want the black crepe abaya from the ad. I'm 160 cm tall and medium build. What size should I get?"
The agent relies on the size chart you set (for example: a height of 155 to 160 suits a 54). If your chart is different, it follows your chart, not the example. Special requests such as changing the cut are passed to the tailor with a summary.
Always ask about height before confirming the order. The wrong size is the most common reason for abaya exchanges, and an exchange eats up the profit on the piece.
03Ready templates for abaya stores
04The payoff: orders refused at the door
With cash on delivery, every refused order means two shipments (out and back) with no sale, and a tailored piece that may not sell to anyone else. Confirming the order before shipping with a single message costs about $0.0107 in Saudi Arabia. Calculate what you save:
05Warnings specific to abayas
- Tailoring and exchanges: Write your exchange policy for tailored pieces clearly before confirming the order, and ask the customer to accept it with a button.
- Colors: Mention that colors may vary slightly by screen, and send a photo in natural light on request.
- Privacy: Don't post customers' photos or chats in your status updates or ads without explicit permission.
- Made-to-order tailoring: Consider a deposit or prepayment for tailored pieces instead of cash on delivery. For integration with your payment gateway or your Salla or Zid store, ask the Modeer 360 team.
New-collection and abandoned-cart messages are marketing: send them only to those who opted in, with a Stop button. Overdoing them before the seasons increases blocks and hurts your number's quality.
Key takeaways
- Ask about height before confirming any order, and load your size chart into the agent.
- Confirming cash-on-delivery orders before shipping reduces refused orders.
- Tailored pieces need a clear exchange policy and a deposit.
- Seasonal campaigns only to those who opted in, with a Stop button.
Frequently asked questions
How does the agent know the abaya size?
It relies on the size chart you set, converting height to the right abaya length, and asks for details when tailoring is needed.
Should I accept cash on delivery for tailored pieces?
It's your decision, but a deposit or prepayment protects tailored pieces from being refused at the door.
Does Modeer 360 connect to my Salla or Zid store?
Ask the Modeer 360 team about integrating with your store, or use the general approach of sending orders via a webhook.
How much does an order confirmation message cost?
A utility template costs about $0.0107 in Saudi Arabia, and your replies within 24 hours of the customer's last message are charged at the same utility rate from October 1, 2026 (according to Meta partners, the first 1,000 a month per number are free).
- #Selling abayas on WhatsApp
- #Abaya sizes
- #Custom-tailored abayas online
- #Cash-on-delivery order confirmation