WhatsApp template library: 682 ready-made templates
Marketing, utility, authentication, welcome and quick-reply templates for every industry and season. Copy a template, replace what is in brackets, and submit it to Meta for approval.
682 templates
Welcome message
WelcomeHi! I'm the [Business name] AI assistant. I can help you with [Service 1] and [Service 2], or connect you with a colleague. What do you need?
[Service 1]Talk to an agent
When the bot doesn't understand
Quick replySorry, I didn't quite get that. Could you explain a bit more, or would you like me to connect you with a colleague?
I'll explainConnect me
Handover to an agent
Quick replyI've connected you with [Agent name] and shared a summary of your request. They'll reply within minutes.
Offers waitlist
MarketingHi [Name], our [Season] offers are almost here. Would you like early access before everyone else?
Yes, pleaseStop
Last delivery date
UtilityHeads up, [Name]: the last day to order with guaranteed delivery before [Occasion] is [Date].
Order now
Seasonal opening hours
UtilityOur hours during [Season]: [Opening hours]. You can also order here on WhatsApp at any time.
Order now
Post-season thank you
MarketingThank you for your [Season] order, [Name]. Here's a gift for your next order: [Code], valid until [Date].
Use my giftStop
Sale cart reminder
MarketingHi [Name], [Product] is still in your cart and the offer ends [Time]. Shall we complete your order?
Complete orderStop
Opt-in request
WelcomeHi [Name], this is [Store name]. Would you like to receive our offers and new product alerts here on WhatsApp? You can stop them at any time.
Yes, pleaseNo, thanks
Message preferences
UtilityHi [Name], choose the messages you'd like to receive from [Store name]: offers only, order updates only, or both.
OffersOrder updatesEverything
Opt-in renewal
MarketingHi [Name], it's been a while since we were in touch. Would you like to keep receiving our offers, or should we stop them?
Keep them comingStop
Opt-out confirmation
UtilityOffer messages have been turned off, [Name]. You'll only receive updates about your orders. To get offers again, just reply "Offers".
Resuming order follow-up
UtilityHi [Name], our WhatsApp service is back up. The current status of your order [Order number] is: [Status]. Any questions? Just reply here.
All goodI have a question
Apology for late reply
UtilityWe're sorry for our slow replies over the past few days, [Name], due to a temporary service outage. Your order [Order number] is being handled, and here's the latest update: [Update].
OKTalk to an agent
Team reply on other channels
Quick replyHi [Name], our WhatsApp service is temporarily unavailable, but we can help you here just as quickly. What can we do for you?
Kuwaiti-style welcome
WelcomeA warm welcome, [Name], and thanks for visiting [Store]. How can we help you today?
I want to orderI have a question
National Day offer
MarketingHappy National Day, Kuwait, and to you, [Name]. To celebrate: [Percentage] off [Product] until [Date].
Order nowStop offers
Payment confirmation
UtilityHi [Name], we've received your payment of KWD [Amount] for order [Order number]. It will reach you within [Duration].
Track order
Quick order reply
Quick replyHappy to help. [Product] is available for KWD [Price], with delivery within [Duration]. Shall I confirm the order for you?
Privacy notice in welcome
WelcomeHi [Name]! You're chatting with the AI assistant for [Business name]. We use your data only to handle your request, in line with our privacy policy.
ContinuePrivacy policy
Sensitive data warning
Quick replyThank you, [Name]. For your protection, please don't send card or ID numbers in this chat. I'll connect you with a colleague who can continue securely.
Data deletion request
Quick replyWe've received your request to delete your data, [Name]. We'll confirm within [Duration] once we've verified your identity.
Data copy request
Quick replyOf course, [Name]. We've logged your request for a copy of the data we hold about you and will send it within [Duration] after verification.
Privacy policy update
UtilityHello [Name], we've updated the [Business name] privacy policy regarding [Topic]. You'll find the details at the link.
View the update
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