Definition
The rules a store publishes for returning and exchanging products: the time limit, required condition, exclusions, who pays for shipping and how refunds are made.
Example
A fashion store allows 14 days for returns and excludes underwear.
Read the full guideHow to Handle Returns and Exchanges on WhatsApp: Policy and Ready Templates
Related Commerce & Payments terms
اشترِ الآن وادفع لاحقاً BNPLBuy Now, Pay Later (BNPL)An installment service that lets customers split a purchase into payments, usually four interest-free installments, while the BNPL provider pays the merchant for a fee.الدفع عند الاستلام CODCash on Delivery (COD)A payment method where the customer pays the courier on delivery. It is common in the Gulf and Egypt but raises the rate of refused orders.التجارة عبر المحادثةConversational CommerceSelling inside the conversation itself: questions, recommendations, ordering, payment and tracking all happen in WhatsApp or Instagram without going to a website.الفاتورة الإلكترونية (فاتورة)E-Invoicing (FATOORA)Saudi Arabia's mandatory e-invoicing system, overseen by the Zakat, Tax and Customs Authority (ZATCA). Invoices must be issued from a compliant electronic system.بطاقة مدىmadaSaudi Arabia's national payment network and the debit cards linked to it. It is the most used payment method inside the Kingdom.بوابة الدفع الإلكترونيPayment GatewayA service that accepts customers' online payments by card or wallet and transfers them to the merchant's account. It usually offers payment links and notifications.