Moving Your WhatsApp API Number to a New Provider: The Complete Guide to Switching Without Losing Anything
Switching WhatsApp Business API providers? Steps to migrate your number, what moves with it and what does not, and how to keep your data safe on the way.
You can move a WhatsApp Business API number from one provider to another and keep the same number. The basic steps: set up your account on the new platform, turn off two-step verification for the number with the old provider, request the migration from the new provider, and confirm with the verification code. Before you start, export your chat history and contacts from the old platform, because they stay there.
01Why change your WhatsApp API provider?
Companies do not switch providers lightly, but there are clear signs that the time has come:
- An extra markup on Meta's fees raises the cost of every campaign.
- The AI agent is a paid add-on or only in a higher plan.
- You need an external CRM for orders and invoices, and a third system for calls.
- The interface and technical support are not in Arabic.
- Pricing goes up with every new customer who messages you.
02What moves with the number, and what stays with the old provider?
| Item | Moves with the number? | What to do |
|---|---|---|
| Phone number | Yes | The same number works on the new platform |
| Meta Business account and verification | Stays with you | The account belongs to you, not the provider |
| Chat history | No, it stays on the old platform | Export it before the migration |
| Contacts and tags | No | Export them and import them into the new platform |
| Automations and quick replies | No | Rebuild them; it is a chance to improve them |
| Message templates | Check with your provider | Review them after the migration and resubmit any that need it |
03Migration steps
- Prepare the new platform: create your account and add your team before migration day.
- Export your data: contacts, important conversations and quick replies from the old platform.
- Turn off two-step verification: for the number with the old provider, or ask them to do it.
- Request the migration: from the new provider, and confirm ownership of the number with the verification code.
- Test everything: send and receive messages, and check templates and automations.
- Update your links: any WhatsApp button or link that relied on the old platform's tools.
Choose a quiet time for the migration, such as the morning at the start of the week, and tell your team in advance so they can follow up on any message that arrives during the switch.
04Moving to Modeer 360: what you gain
- An AI agent included from the Starter plan at $65.
- A CRM with orders, invoices and payments on the same platform.
- A cloud call center, with calls inside the customer profile.
- Meta fees at the official cost with no markup.
- An expert who supports your migration from the very first step.
05Questions to ask the new provider before migrating
- Who will guide me through the migration steps?
- How do I import contacts and tags?
- When can I send my first campaign after the migration?
- Is pricing fixed, and do you add a markup on Meta's fees?
Key takeaways
- The same number moves over, and the Meta Business account remains yours.
- Chat history and contacts stay on the old platform: export them first.
- Turn off two-step verification with the old provider before migrating.
- Test everything after the migration and brief your team.
Frequently asked questions
Will I lose my number when I change providers?
No. Migrating a number between Meta-approved providers keeps the same number.
Does WhatsApp stop working during the migration?
There may be a short transition period. Pick a quiet time and set up the new platform in advance to keep it short.
Do I need to verify my business again?
Verification is tied to your own Meta Business account, not to the provider, so it stays with you.
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