Definition
When AI confidently makes up incorrect information, such as a price or an offer that does not exist. It is reduced with a knowledge base, strict instructions and testing.
Example
A poorly configured bot promised a customer free delivery that never existed.
Read the full guideHow to Stop a Chatbot From Giving Wrong Information: A 10-Point Checklist
Related AI terms
وكيل الذكاء الاصطناعيAI AgentAI software that understands a customer's request and carries out real tasks such as replying, booking, taking orders and updating the CRM, not just answering from a fixed list.التعليمات PromptAI Prompt (System Instructions)The text that tells the AI its role, tone and limits: who it is, what to say and when to hand over to a human agent.وكيل صوتي بالذكاء الاصطناعيAI Voice AgentAn AI agent that answers phone calls and talks with customers in a natural voice, handing over to a human agent when needed.التعرف على اللهجةArabic Dialect DetectionThe ability of AI to understand and tell apart different Arabic dialects, and reply in a way that suits the customer.شات بوتChatbotSoftware that replies to messages automatically, either with fixed menus, buttons and flows, or with AI that understands free-form text.نية العميل IntentCustomer IntentThe goal behind a customer's message, such as asking about price, booking or complaining. It decides which path the bot or AI agent follows.