Call Centers

How to Set Up an IVR for Your Business: A Design Tool and Ready-Made Script

How to design a business IVR phone menu: pick departments, language and after-hours handling, get a ready call tree and script, and avoid hang-ups.

Modeer 360 teamPublished 15 May 2026 · 3 min read

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Quick answer

An IVR (interactive voice response) is a greeting that offers callers numbered options ("For sales, press 1") and then routes them to the right department. To design one: limit it to 3 or 4 departments, always include an option to speak to a person, keep the script short, and decide what happens after hours. With a cloud call center, you can edit it from your browser without a technician.

01Design your IVR now

Design your phone IVR menuPick the departments, language and after-hours handling, and get the menu tree and a script ready to record.

Company name

Menu departments

Language

After hours

Welcome to Lamsa Store

1Sales→ Sales team

2Technical support→ Support team

3Order status→ AI agent reads out the status

0Speak to an agent→ Next available agent

Script ready to recordWelcome to Lamsa Store. For sales, press 1, for technical support, press 2, for order status, press 3, or to speak to an agent, press 0.After hours: "Our hours are 9 am to 9 pm. We've sent you a WhatsApp message and will reply to you there right away."

02Rules for an IVR that doesn't annoy

4 options at most: callers forget anything more.
Most important first: the most requested option is number 1.
Always a person: "To speak to an agent, press 0".
A short script: under 20 seconds before the first option.
No long ads: callers want a solution, not a sales pitch.

03After the key press

Option · Routes to · Tip
Option	Routes to	Tip
Sales	The sales team	Show the customer profile to the agent before answering
Order status	An AI agent or a WhatsApp message	Don't tie up an employee with a repeat question
Support	The support team	Sort by priority
Agent	First available	A WhatsApp message if the wait gets long

04After hours

Instead of "Our office is closed" and hanging up, send the caller an automatic WhatsApp message where they can continue with the AI agent, or log a call-back request as a task for the morning. That way no late-night call is lost.

Key takeaways

3 to 4 options, and always an option to reach a person.
The most requested option first, and a short script.
Repeat questions go to an AI agent or a WhatsApp message.
After hours: WhatsApp or a call-back instead of hanging up.

Frequently asked questions

Should I record the greeting with a human voice or a synthetic one?

A clear human voice is better for trust, and a high-quality synthetic voice works for multiple versions.

Can I change the options myself?

On cloud systems, usually yes, from your browser. Ask the Modeer 360 team about setting up the IVR for your account.

Does an IVR annoy customers?

It does if it's long or has no option to reach a person. A short, clear one speeds up service.

#IVR system
#automated call answering
#business phone menu
#recording a phone greeting

Modeer 360 teamWe write practical guides for Arab businesses that sell to and serve customers over WhatsApp and calls. This article was last updated on 15 May 2026.